Robotic Process Automation in Government

Educational webinar presented by Deloitte Consulting for the DIR Technology Today Series (TTS).

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Location & Hours

Start Time:
Feb 13 2018
10:00 AM
End Time:
Feb 13 2018
11:00 AM
via webinar

Robotic Process Automation in Government

Tuesday, February 13, 2018 | 10:00-11:00 am CST



Organizations must make tough choices about where and how to introduce new technologies. Agencies face new choices about whether some work should be fully automated, divided among people and machines, or performed by people but enhanced by machines. Today, robotic and cognitive technologies are already doing everything from reducing backlogs and cutting costs to handling tasks we can’t easily do on our own, such as predicting fraudulent transactions and identifying criminal suspects via facial recognition. 


AI-based technology will fundamentally transform how public-sector employees get work done in the years ahead – changing the nature of many jobs and revolutionizing facets of government operations. The Deloitte Center for Government Insights latest report on the topic conservatively estimates that simply automating tasks that computers already routinely do could free up millions of hours and save billions of dollars across government. 


AI’s potential benefits for government are clear. But which functions should be automated or made “smart,” and to what degree? This webinar will provide an overview of AI and focus on how robotic process automation (RPA) techniques are already being applied across government.




China Widener, Principal, Deloitte Consulting 

China Widener leads Deloitte Consulting’s Robotic Process Automation efforts for the government sector. She has over 25 years’ experience in government as both an advisor and public official. During her tenure in government, China served the State of Ohio in multiple executive-level positions within its then 12B dollar HHS/Workforce Agency. During her tenure she served as the Chief of Staff after her roles as Chief of Operations- leading IT, Finance, Legal and Procurement, the Chief Inspector -managing internal investigation and agency audits, Chief of HHS Division- leading Medicaid, child support, child welfare and SNAP/TANF programs. She also served as the State Child Support IV-D Director and agency CIO.


China has served numerous state clients (including Texas), leading agencies through organization-wide strategic and operating change following technology enablement.  


She has co-authored article featured in the CIO Update and has been interviewed by several magazines on Leadership Development and training. She received her BS from Eastern Michigan and her JD from University of Maryland.


  • There is no cost to attend, but pre-registration is required.
  • DIR will award one hour of continuing education credit.

DIR thanks Deloitte Consulting for presenting this topic as part of the Technology Today Series.