Director I (Shared Services Program Manager)

Job Posting:         





Open Until Filled

Position Title:      

Director I (Shared Services Program Manager)



Military Occupation Specialty Code:  




Number of Vacancies:



Chief Operations Office / Planning & Governance

Salary Range:

$5833.33 - $9750.00 / monthly



Hours Worked Weekly:     






Agency Address: 

300 W. 15th Street, Austin Tx 78701

Work Location:   


Web site:

Refer Inquiries to:              

Human Resources


(512) 463-5920 or (512) 463-6015


  • Select “Apply Online” to apply for the job at
  • You must create a CAPPS Career Section candidate profile or be logged in to apply
  • Update your profile and apply for the job by navigating through the pages and steps
  • Once ready, select “Submit” on the “Review and Submit” page.


  • Applicants must provide complete and in-depth information in the EXPERIENCE & CREDENTIALS section of the application to demonstrate how they meet the position qualifications
  • INCOMPLETE APPLICATIONS may result in disqualification of applicant
  • Resumes are not accepted in lieu of the application
  • DIR accepts applications for employment exclusively through the CAPPS CAREER SECTION 

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.


Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.


The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability.  Please call 512-463-5920 to request reasonable accommodations.


The Texas Department of Information Resources serves a wide spectrum of customers including Texas state agencies, local government offices, and public education entities of all sizes. Through our Enterprise Shared Services Program, we are able to increase service offerings to meet State’s technology goals through services DIR customers can share, leveraging the Multi-sourcing Services Integrator (MSI) to provide a single service delivery model for all customers.  Our shared services model increases service quality for customers through a plug-and-play operating model enabled by standardized processes and tools, and reduces statewide costs for shared technology services. 

The Planning and Governance team sets technology and program direction for Enterprise Shared Services, manages program Governance and leads technology planning and standards.

The individual in this role performs advanced tactical planning, design, direction, and guidance in Planning and Governance functions under the Chief Operations Office for DIR’s shared services programs.  Work involves strategic and tactical planning as needed, subject matter expertise for DIR shared services contracts, and issue resolution management for any contract, legal, and financial matters.  Strategic and tactical activities are performed under the minimal supervision of the Director of Planning & Governance, with extensive latitude for use of initiative and independent judgment.


The ideal candidate will have the ability to highlight their strengths in the following functions:

  • Helps direct the day to day activities of the Planning & Governance division for all of DIR’s managed shared services programs; Specifically: Service Catalog, IT Financial, Capacity, Demand, and Risk Management ITIL processes
  • Design and/or create solutions for shared services contracts, enterprise program deliverables, and operations service delivery
  • Works with the CTO office in developing new business solutions for shared service customers, including new types of services, new technologies, new financial models and new customers
  • Provides operational content as subject matter experts for the development of Requests for Proposals and helps direct cross functional teams through the procurement process
  • Participates in and/or leads agency strategic or tactical initiatives as needed
  • Participates in Shared Service Governance model by serving on solution groups, presenting issues to governance groups and soliciting customer feedback on DIR initiatives
  • Performs other planning and governance duties as assigned


  • Graduation from an accredited four-year college or university with major course work in computer science, computer engineering, MIS, business administration, finance or other IT related field
  • Additional job-related experience may substitute for formal education on a year-for-year basis (High School diploma or equivalent certificate required)


  • Ten (10) years of progressively responsible experience in the Information Technology (IT) industry managing programs
  • Five (5) years of experience supervising staff providing technical services in data center operations and / or management of technical functions in complex computing environments
  • Five (5) years of experience in financial management


  • Experience serving in a technical management role for large-scale data center operations involving multi-computing platforms for a Fortune 500 company or governmental entity; or experience serving in a technical management role for a company that provides data center outsourcing and hosting services
  • Experience in software purchasing and license compliance
  • Experience managing IT personnel and contracts for IT goods and services, especially data center and other IT services outsourcing contracts


  • Knowledge of server technology and server consolidation best practices
  • Knowledge of account and project management best practices
  • Knowledge of Data Centers and Data Center best practices
  • Knowledge of IT Infrastructure technologies including Servers, Storage, Storage Area Networks (SANs), Databases and Networking (WAN, LAN)
  • Skills in effective leadership and decision making
  • Skills in influencing, negotiation, mediation and problem resolution
  • Skills in project and financial analysis
  • Ability to plan, organize, coordinate, execute, monitor and evaluate multiple priorities
  • Ability to establish and maintain service orientation with multiple business units and IT technical stakeholders
  • Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers
  • Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment
  • Ability to communicate effectively both verbally and in writing to individuals and groups; in a clear and concise manner
  • Ability to make effective presentations in formal and informal settings
  • Ability to understand, follow, and convey brief oral and/or written instructions
  • Ability to work occasional overtime and / or a flexible schedule as needed to meet required deadlines
  • Ability to work under pressure and exacting schedules to complete assigned tasks
  • Ability to travel as necessary
  • Ability to comply with all agency policies and applicable laws
  • Ability to comply with all applicable safety rules, regulations, and standards


  • Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g. word processing, spreadsheets (Microsoft Office preferred)


  • Regular and punctual attendance
  • Will be subject to a criminal history background check


  • Frequent use of personal computer, copiers, printers, and telephones 
  • Frequent standing, walking, sitting, listening, and talking
  • Occasional bending and stooping
  • Frequent work under stress, as a team member, and in direct contact with others
  • Infrequent lifting and climbing