DCS Service Provider Contracts

​Multi-Vendor Model

​The Data Center Services program provides data center infrastructure as a managed service to eligible state and local governments. DCS customers pay only for the services used, rather than owning hardware, software, and hiring staff to operate and maintain IT infrastructure at the individual agency level. Data Center Services are delivered through a multi-vendor model. This model partners a Multi-Sourcing Integrator (MSI) with multiple Service Component Providers (SCPs).

Multi-Sourcing Integrator

In this model, a single MSI integrates and manages multiple SCPs and performs the following: 

  • Service level management
  • Service desk support
  • Program management
  • Business continuity
  • Disaster recovery testing and planning
  • Financial management

Service Component Providers 

SCPs deliver technology infrastructure services offered through the DCS programs:

DCS Master Service Agreements

Jennifer Neutzler, DCS Contract Manager
Sally Ward, Director of Program Planning & Governance

For general inquiries, or to provide feedback about any DIR program or service, please use our online form or call our general information access line: 1-​855-ASK-DIR1 (1-855-275-3471).