Site Policies

About File Formats - This page provides links to software for accessing a variety of file types that are available to view or download from this website. The file types are listed with recommendations for use and links to available plug-ins.

Compact with Texans - This page presents DIR's customer service principles and describes how to communicate with or file a complaint about the agency.

Disclaimer - DIR provides information via this website as a public service. This page contains a list of disclaimers relevant to the agency's website content.

EIR Accessibility Policy - This page includes the EIR Accessibility Policy that applies to all Users and EIR owners while employed or contracted with DIR. All Users and EIR owners are responsible for understanding and complying with the terms and conditions of this policy.  This policy applies to, but is not limited to, electronic and information resources developed, procured, maintained, or used by DIR directly, or by DIR vendors and/or service providers whose contract terms require the use of electronic and information resources.

Privacy and Security Policy - This page contains the policy that describes DIR's privacy and security practices regarding information collected from visitors to the site, including what information is collected and how that information is used.

Texas Public Information Act – This page contains a list of rights, responsibilities, and procedures to make a request that falls under the Public Information Act.

Vendor Protest Procedures – This page contains DIR's Vendor Protest Standard Operating Procedure (SOP) and provides step-by-step instructions for formal protest during solicitation, evaluation, or award of a contract by the Texas Department of Information Resources.

Website Link Policy – This page includes information for entities that wish to link to DIR's website, links from the DIR website, acceptance criteria, the link review process, conditions for link maintenance, and the link removal process.