Capitol Complex Telephone System (CCTS)
Who Can Use CCTS?
DIR’s CCTS landline services are only available to, and required for, the capitol complex. All other Telecom services can be found at DIR’s
TEX-AN page or
Other Telecom Services page.
CCTS is a centrally managed telephone service for 90 Austin-area state agencies, including each house of the Legislature and the legislative agencies within the capitol complex. DIR administers the system to support the following services:
Telephone Services including installation, repair, relocation, change, or removal
Directory Services including the Capitol Complex Telephone
Directory and CCTS operators
Voice Mail Services
Telephone Coordinator listings for Austin-area state agencies
Dial Tone Extension to state agencies off complex in the Austin area
Call Center Services
Auto Attendant Routing
For information on how to order CCTS services, click
here to learn about the process under our Contracts & Services section.
CCTS Telephone Coordinators
Each agency using CCTS services is required to designate a telephone coordinator to handle all routine transactions between the agency and DIR. To find the name of your coordinator, call DIR at
Capitol Complex Telephone Directory
Published every March, the directory contains telephone listings of state offices and CCTS customers.
State Operator Services
CCTS operators assist callers with state agency directory information in the Austin area and within the capitol complex. To contact a state operator, call
Operators can provide:
Information about state agencies in the Austin area
Telephone contact information for offices throughout the capitol complex, the Capitol building, House and Senate offices, and the Legislative Council
Assistance with transferring calls to state agencies within the capitol complex or to other state agencies in the Austin area only
Experienced assistance with routing callers to the appropriate Texas state office
Federal, city, county, or international numbers – operators do not have access to this information
Phone numbers for state employees not listed in the CCTS Directory
CCTS Voice Mail Services
Voice mail services are available to CCTS customers. You may download instructions for the system below. Voice mail training is offered on an as-needed basis.
Voice Mail Instructions -
PDF (73 KB) -
About file formats.
For questions and training inquiries, please email our CCTS Work Group at
firstname.lastname@example.org or call them at
For your convenience, CCTS services are billed as part of your monthly Telecom Consolidated Bill.