What Types of Services Are Offered through Texas.gov?
Texas.gov hosts more than 1,000 online services for more than 300 publicly-funded customers. These services
The Texas Veterans Portal and Texas Open Data Portal are also operated through the Texas.gov program.
Additional product information can be found at Texas.gov Enterprise Solutions.
Service Level Agreements
The Texas.gov vendor, Texas NICUSA, LLC, must measure and achieve required service
level agreements (SLA's) in areas that include help desk, customer
satisfaction, reporting, and application and portal reliability. The graph
below is a thirteen month snapshot that shows the percentage of Texas.gov
applications that met the required service level for reliability. The target
SLA varies from 99.7% - 99.9%, depending upon the application. These metrics are
be refreshed on a quarterly basis after they are presented to the Texas.gov
Board. A complete description of SLAs (also known as performance measures) may
be found in the Texas.gov Master Agreement, Exhibit
D Performance Criteria.