DIR Contact List

Search for a contact by business area:

Career Opportunities

To apply for open positions, please visit CAPPS

Equal Opportunity Employer, to request reasonable accommodations
Call 512-463-5920

Contracts & Services

IT Staffing Services
Contact Joan Scott, 512-475-3290

Deliverables-Based IT Services (DBITS)
Contact Elizabeth Lopez, 512-936-1428

Contracts that qualify for E-Rate
Contact Mario Gutierrez, 512-463-9813

DIR's HUB program
Contact Lynn Sanchez, 512-463-5662

Interlocal agreements and out-of-state customers
Contact Tequila Jackson, 512-463-3374

ACH Vendor Payment form question
Send an email to: adminfee@dir.texas.gov

For all other contract questions
Contact the DIR contract manager listed on the contract detail page.

For general inquiries or to provide feedback about any DIR program or service, you may use either our online form​ or our general information access line: 1-855-ASK-DIR1 (1-855-275-3471)

Data Center Services

Data Center Services, questions about fees
Email us at datacenterservices@dir.texas.gov

Domain Name

To make your approved domain name visible on the Internet
Email DIR technical team

Have questions?
Email the Domain Name Registrar

EIR Accessibility

Have questions?
Contact the Statewide Accessibility Coordinator, send an email or call 512-463-5486.

Enterprise Solution Services

To learn more and to engage ESS, contact:
John Van Hoorn, Director, Enterprise Solution Services
512-463-9351

General DIR Questions

Call 1-855-ASK-DIR1 (1-855-275-3471)

HUB

To learn how to become a HUB vendor
Visit the Comptroller of Public Accounts Texas Procurement and Support Services (TPASS) Division or contact them by phone at 512-463-4000

Have questions?
Lynn Sanchez, HUB Coordinator,  lynn.sanchez@dir.texas.gov or 512-463-9813
OR send an email to dir.hub@dir.texas.gov

Information Security

Network Security Monitoring, Alerting and Analysis Services
To learn more contact: security-alerts@nsoc.dir.texas.gov

Network Intrusion Prevention Services
To learn more contact: security-alerts@nsoc.dir.texas.gov

Controlled Penetration Testing ordering
Contact DIR at dirsecurity@dir.texas.gov

Web Application Vulnerability Scanning (WAVS) ordering
Contact DIR at dirsecurity@dir.texas.gov

Vulnerability Scan ordering
Contact DIR at dirsecurity@dir.texas.gov

DIR Cybersecurity Newsletters mailing list
To request to be added to the Newsletter mailing list, send an email to DIRSecurity@dir.texas.gov

IRDR

Please email your request for previous IRDRs or IR Corrective Action Plans to irdr@dir.texas.gov. Or call 512-463-0424.

PM Lite

If you have any questions about PM Lite, please contact the Program and Portfolio Management Office at ppmo@dir.texas.gov​ or call 512-463-0424.

SISAC Committees

SISAC Communications Subcommittee
To join this team, contact Frosty Walker, ISO, Texas Education Agency.      

SISAC Privacy Subcommittee
To join this team, contact Sheila Stine, Chief Privacy Officer, Health and Human Services Commission.

SISAC Solutions Subcommittee
To join this team, contact Suzi Hilliard, Texas Department of Information Resources.     

SISAC Risk Assessment Subcommittee
To join this team, contact Shirley Erp, CISO, Health and Human Services Commission.

SISAC Policy Subcommittee
To join this team, contact Nancy Rainosek, Deputy CISO, Texas Department of Information Resources.

SISAC Security Workforce Development
To join this team, contact Jesse Rivera, CISO, Comptroller's Office.

Security Email Distribution List
For questions about requesting to join Security Officer List or the Security List, email The Office of the CISO

Site Policies

For questions about file formats
Send an email to pio@dir.texas.gov

If you have questions or comments about DIR's Privacy and Security Policy, please contact us.

To request to receive and review the information collected via electronic format through this website
Contact DIR with your request.

For questions and concerns regarding the linking policy, email us.

For any questions about Site Policies
Contact pio@dir.state.tx.us

Sponsored Sites

Texas Cybersecurity, Education, and Economic Development Council (TCEEDC)

If you'd like to contact TCEEDC, below is the contact information for the Council Chair, Council Vice Chair, and DIR Public Information Officer:

Robert Butler, Council Chair
21211 El Suelo Bueno
San Antonio, Texas 78258
Email: cyber_strategies@sbcglobal.net
Telephone: (210) 995-4382

Gregory B. White, Ph.D., Council Vice Chair
Center for Infrastructure Assurance and Security
The University of Texas at San Antonio
One UTSA Circle
San Antonio, Texas  78249
Email: greg.white@utsa.edu
Telephone: (210) 458-6307

Robert Armstrong, DIR Public Information Officer
Communications and Strategic Partnerships
Texas Department of Information Resources
300 West 15th Street, Suite 1300, Austin, TX 78701
Email: pio@dir.texas.gov
Telephone: (512) 936-9851

State Agency Coordinating Committee (SACC)

If you have any questions about SACC
Contact Cynthia Shuler 512-389-4604.

Mid-Size Agency Coordinating Council (MACC)

Amanda Fletcher, Secretary
Phone: 512-782-6048
Fax: 512-782-5669

Statewide Project Management

Have Project Delivery Framework questions?
Contact DIR at projectdelivery@dir.texas.gov

Project Delivery Framework - Educational Tools and Resources
Problems viewing the posted documents
Contact the DIR Public Information Officer at 512-463-5193

Have PM Lite 2.0 questions?
Contact Program and Portfolio Management Office at ppmo@dir.texas.gov

Telecom Contacts

Have eligibility questions?
Email telecom.solutions@dir.texas.gov or call 512-463-7800

Have exemption questions?
Email telecom.solutions@dir.texas.gov or call 512-463-7800

General Billing Inquiries, Billing Resolution, or for assistance with downloading FTP text files
Email DIR Telecom Billing telebilling@dir.texas.gov. Or, call us at 512-936-4357 or toll-free at 877-472-4848

Customer Mailing Lists (LISTSERV) questions
Call us at 512-936-4357 or toll-free at 877-472-4848

Billing for Other Telecom Services
If additional assistance is required after you’ve contact your vendor, please contact the DIR Telecom Solutions Team at telecom.solutions@dir.texas.gov

CCTS

CCTS Telephone Coordinators
To find the name of your coordinator call DIR at 512-305-9100

CCTS Telephone Directory printed copy
Contact your agency telephone coordinator or call us at 512-936-6676 or send an email to directory@dir.texas.gov

State Operator Services
Call 512-463-4630 for assistance with directory information in the Austin area within the capitol complex

CCTS Voice Mail Services questions and training inquires
Email CCTS Work Group at cctswork@dir.texas.gov OR call 512-305-9100

How to Order CCTS Services
Email CCTS Work Group at cctswork@dir.texas.gov OR call 512-936-4357 (select option 1, then select option 2)

TEX-AN

TEX-AN Voice & Data Services information, about selecting services and assistance
Email DIR Telecom Solution Design Representative team at telecom.solutions@dir.texas.gov or call us at 512-936-4357 or toll-free at 877-472-4848 option 4, then option 2

Email DIR Telecom Solution Order Representative team at telecom.solutions@dir.texas.gov or call us at 512-936-4357 or toll-free at 877-472-4848 option 4, then option 2

How to Order TEX-AN Voice or Data Services and check order status
Email DIR Telecom Solutions team at telecom.solutions@dir.texas.gov or call 512-936-4357 or toll-free at 877-472-4848

Texas.gov

Have questions?
Contact txgov@dir.texas.gov