Telecom - Other Telecom Services

DIR negotiates master contracts for Other Telecom Services such as wireless, conferencing, and managed services, which DIR Customers must use to order through the actual providers (vendors). To place an order, check the status of an existing order, or get additional information about available services follow the steps below:

  • First, find a contract with one of these services by entering a keyword or vendor name in the search box at the top of this page.
  • On the search results page, apply additional filters to refine your search, if needed.
  • Each master contract contains specific how-to-order instructions. Please note that some services--such as Telecom Managed Services--require DIR Customers to draft a statement of work (SOW) and submit it to vendors to obtain pricing.  After Customer and Vendor negotiate the terms of the SOW, the vendor submits the SOW to DIR for approval. After SOW approval, Customer and Vendor execute the SOW, and work begins.

Billing

For billing-related questions, start by contacting your vendor first. If additional assistance is required, please contact DIR Telecom Solutions team at telecom.solutions@dir.texas.gov