Program Specialist VI (Governance Program Specialist)

​Job Posting:         

#00008581

Opened:               

12/20/19

Closes:  

Open Until Filled

Position Title:      

Program Specialist VI (Governance Program Specialist)

Class/Group:

1575/B23

Military Occupation Specialty Code:  

Army-38G

FLSA:     

Exempt

Number of Vacancies:

1

Division/Section:

Chief Operations Office/Planning & Governance

Salary Range:

$4,598.67 - $6,250.00/ monthly

Duration:

Regular

Hours Worked Weekly:     

40

Shift:     

Days

Travel:   

Occasional

Agency Address: 

300 W. 15th Street, Austin Tx 78701

Web site:

www.dir.texas.gov

Refer Inquiries to:              

Human Resources

Telephone:

(512) 463-5920 or (512) 475-4612

HOW TO APPLY:

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
• You must create a CAPPS Career Section candidate profile or be logged in to apply
• Update your profile and apply for the job by navigating through the pages and steps
• Once ready, select “Submit” on the “Review and Submit” page.

Applicants must provide in depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application. 

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Notice:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

EQUAL OPPORTUNITY EMPLOYER

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability.  Please call 512-463-5920 to request reasonable accommodations.

THE OPPORTUNITY

The Texas Department of Information Resources provides technology services to a wide spectrum of customers including Texas state agencies, local government offices, and public education entities of all sizes. We leverage the buying power of the state of Texas by combining our customer’s IT demand into managed service contracts which are shared jointly by customers. Sharing technology services allows us to offer state-of-the-art technologies and managed services to meet the State’s technology goals at volume-discounted rates. DIR contracts with multiple best-in-breed technology vendors, leveraging a Multi-Sourcing Services Integrator (MSI) to provide a single service delivery model for all customers across all vendors.  Our shared services model increases service quality for customers through a plug-and-play operating model enabled by standardized processes and tools and reduces statewide costs for shared technology services. 

DIR’s Planning and Governance team is responsible for vendor management operations in DIR’s Shared Technology Services program, which includes managing vendor performance, relationship, risk, and resolving issues impacting contract, finance and legal management.  The Planning and Governance team also sets technology and program direction for Shared Technology Services, manages program Governance and leads technology planning and standards.

The individual in this role manages DIR’s Shared Technology Services (STS) Governance model, Risk Management and Audit Compliance. Performs advanced business analysis, program governance, and vendor management regarding the DIR Shared Technology Services (STS) program. Work includes operational, contractual, and relationship management oversight of STS program governance, audit governance, and enterprise risk management governance delivered by service providers. Work involves setting priorities and direction for service provider program managers in these areas, monitoring execution, and facilitating issue resolution.  Works through service provider counterparts to achieve results. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

WHAT WE DO

The ideal candidate will have the ability to highlight their strengths in the following functions:

  • Manages the Shared Technology Services governance program including program scheduling, charter maintenance, member rotation, governance structure evolution, and governance program enhancement.

  • Schedules, plans, and facilitates committee and solution group meetings for all governance bodies.

  • Facilitates agenda planning and meetings. Proposes agenda topics based on situation analysis, ensures chairs have finalized agendas timely. Solicits agenda input and prepares analysis documents to frame issues for governance consideration. Arranges for presenters and oversees their development of presentation materials. Validates meeting notes, monitors action item follow-up, oversees tracking of issues and decisions.

  • Routinely evaluates governance group charters to ensure the program governance is effective and meets strategic governance objectives. Reports on evaluations to DIR and governance leadership.  Makes improvement recommendations.

  • Oversees the STS Audit program and functions, which includes coordinating service provider delivery of evidence or staff interviews to State (SAO), federal or internal auditors auditing the STS program or STS customer entities. Attends audit kickoff meetings, monitors timely service provider delivery of requested data or evidence, resolves escalated audit request issues, monitors and facilitates timely service provider corrective action in response to audit findings and resolves reporting issues.

  • Oversees the STS Enterprise Risk Management program, administered by the Multi-sourcing Services Integrator (MSI). Plans an annual leadership Risk Summit, and monitors service provider development of prevention or treatment plans and risk reduction tasks. Oversees MSI tracking of task status and completion. Facilitates communication within DIR concerning risk plans and tasks. Identifies issues and facilitates resolution of issues related to execution of risk reduction tasks.

  • Coordinates and manages presentations for DIR Board and DIR Board Subcommittee governance meetings.

EDUCATION

  • Graduation from an accredited four-year college or university.

  • Additional job-related experience may substitute for formal education on a year-for-year basis (High School diploma or equivalent certificate required).

EXPERIENCE & TRAINING REQUIRED

  • Five (5) years’ experience managing multi-vendor IT projects or programs relevant to the functions of the position

  • Three (3) years’ experience in government with a focus on program management, policy development, business analysis, contract management, vendor management or IT service delivery.

EXPERIENCE & TRAINING PREFERRED

  • Experience with IT enterprise or program governance.

  • Experience managing vendor performance in an outsourced IT environment

KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge State IT operations and policy

  • Strong analytical skills: Ability to gather, assemble, correlate, and analyze facts

  • Strong project management, organizational, and time management skills

  • Skill in problem resolution and ability to identify and implement best practices

  • Ability to produce a high degree of accuracy in work

  • Ability to work on concurrent tasks in a fast-paced environment while effectively organizing, prioritizing, and coordinating work assignments

  • Ability to plan, organize, coordinate, execute, monitor and evaluate multiple priorities

  • Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers

  • Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment

  • Ability to communicate effectively both verbally and in writing to individuals and groups; in a clear and concise manner

  • Ability to prepare reports and make effective presentations in formal and informal settings

  • Ability to work occasional overtime and / or a flexible schedule as needed to meet required deadlines

  • Ability to work under pressure and exacting schedules to complete assigned tasks

  • Ability to travel as necessary

  • Ability to exercise courtesy, tact, and diplomacy in all communications

  • Ability to exercise sound judgment and discretion in handling confidential information

  • Ability to comply with all agency policies and applicable laws

  • Ability to comply with all applicable safety rules, regulations and standards

  • Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment

COMPUTER SKILLS

  • Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g. word processing, spreadsheets (Microsoft Office preferred)

OTHER REQUIREMENTS

  • Regular and punctual attendance

  • Criminal background check

WORK ENVIRONMENT

  • Frequent use of a personal computer, copiers, printers and telephones

  • Frequent work under stress, as a team member, and in direct contact with others

  • Frequent standing, walking, sitting, listening and talking

  • Occasional bending and stooping

  • Occasional lifting and climbing

  • Occasional travel

  • Occasional overtime