Business Analyst II (Systems Process Analyst)

Job Posting:         






Position Title:      

Business Analyst II (Systems Process Analyst)



Military Occupation Specialty Code:          

Army-25B; Navy-682X; Marine Corps-8846; Air Force-3D0X1



Number of Vacancies:



Chief Procurement Office (Contract Services)

Salary Range:

$4301.16 - $5200.17 / monthly



Hours Worked Weekly:     






Agency Address: 

300 W. 15th St, Suite 1300, Austin, TX 78701

Web site:

Refer Inquiries to:              

Human Resources


(512) 463-5920 or (512) 475-4612


  • Select "Apply Online" to apply for the job at
  • You must create a CAPPS Career Section candidate profile or be logged in to apply
  • Update your profile and apply for the job by navigating through the pages and steps
  • Once ready, select "Submit" on the "Review and Submit" page.

Applicants must provide in depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.


Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.


The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability.  Please call 512-463-5920 to request reasonable accommodations.


The Texas Department of Information Resources is the state agency charged with protecting the state's data and critical technology infrastructure, managing a multi-million dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government.  DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.

This role performs complex (journey level) computer systems compliance and business analysis work as a member of the Contract Services Team. This role supports Procurement Services, Contract Management and Historical Underutilized Business (HUB) and Training groups in the Chief Procurement Office (CPO). Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Works closely with CPO staff to understand system and process requirements and implements change management processes. Works closely with Information Technology Services (ITS) group to coordinate change management. Creates, administers, and monitors change requests and tracks progress until resolution. Works collaboratively with the Contract Services Team, ITS, and finance group, with general supervision of the Contract Services Manager with moderate latitude for the use of initiative and independent judgment.


The ideal candidate will have the ability to highlight their strengths in the following functions:

  • Analyzes new or existing procedures, information systems, or utility programs for efficiency and effectiveness
  • Works with CPO team to establish suitable processes to support administrative, development, and change management activities
  • Prepares and defines the goals of the system and devises flow charts and diagrams describing logical operational steps of programs. Tests and diagnoses systems to ensure critical requirements are met.
  • Effectively acts as the liaison between users, leadership, and the application development team in ITS
  • Collaborates with Lead Data and Business Analysts and ITS to learn Salesforce change management processes, analytical tools and techniques as well as best practices for Procurement and Contract Management lifecycle
  • Develops basic and complex reports for internal customers
  • Ensures procedural and policy documents for the CPO team are kept current for all tasks and responsibilities in this role
  • May provide technical support as a high-level resource available for problem resolution or new feature creation
  • Performs other duties as assigned


  • Graduation from an accredited four-year college or university with major course work in computer information systems, business administration or related field
  • Additional work-related experience may be substituted for education on a year-for-year basis (high-school diploma required)


  • Five (5) years of experience administering Salesforce, PeopleSoft or similar program, and performing basic analysis, process mapping, and problem identification; including the administration of industry specific management software


  • Salesforce Administrator Certification
  • Certified Texas Contract Manager (CTCM) certification
  • Certified Texas Contract Developer (CTCD) certification


  • If not already certified, a Certified Texas Contract Manager (CTCM) certification must be obtained within one (1) year of employment, unless otherwise approved by Supervisor
  • If not already certified, a Certified Texas Contract Developer (CTCD) certification must be obtained within one (1) year of employment, unless otherwise approved by Supervisor


  • Working knowledge of Salesforce, Business Objects and Power BI software
  • Working knowledge of CAPPS or other financial software
  • Knowledge of software related to program or process management
  • Excellent skill in coordinating and solving problems
  • Excellent skill in process mapping
  • Excellent skill in communicating both verbally and in writing; in a clear and concise manner
  • Demonstrated ability to work on concurrent tasks in a fast-paced environment while effectively organizing, prioritizing, and coordinating work assignments
  • Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others.
  • Ability to effectively interpret and develop policies, procedures, and regulations
  • Ability to complete work with a high degree of accuracy and thoroughness
  • Ability to gather, assemble, correlate, and analyze facts and compile pertinent data in a clear, concise manner
  • Ability to communicate with people of diverse backgrounds and organizational levels
  • Ability to utilize the available time to organize, implement and complete division objectives within given deadlines
  • Ability to prepare comprehensive and accurate schedules and reports; ability to prepare and/or make presentations to individuals and various internal and/or external groups
  • Ability to find a solution for or to deal proactively with work-related problems; including ability to identify and implement best practices
  • Ability to effectively lead, facilitate and/or coordinate projects to completion
  • Ability to exercise courtesy, tact, and diplomacy in all communications
  • Ability to understand, follow, and convey brief oral and/or written instructions
  • Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers
  • Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment
  • Ability to work a flexible schedule to meet required deadlines
  • Ability to work under pressure and exacting schedules to complete assigned tasks
  • Ability to comply with all agency policies and applicable laws
  • Ability to comply with all applicable safety rules, regulations and standards.


  • Proficiency in the use of a personal computer and applicable software necessary to perform work assignments (e.g. word processing, spreadsheets (Microsoft Office preferred), data manipulation, and Web navigation to gather market data)


  • Regular and punctual attendance
  • Criminal background check


  • Frequent use of a personal computer, copiers, printers and telephones
  • Frequent work under stress, as a team member, and in direct contact with others
  • Frequent standing, walking, sitting, listening, and talking
  • Occasional bending and stooping
  • Occasional lifting and climbing
  • Occasional overtime