As part of the Texas DCS program, participating agencies benefit from the following program offerings, which are included as standard with all services:
- Uptime Institute Tier 2 Level Rated Environment
- Industry standard service levels
- Disaster recovery in alternate data center, including options for annual full disaster recovery test
- Full compliance with FBI Criminal Justice Information Services (CJIS) requirements, Texas State Auditor requirements, annual SSAE 16 audits, and biannual IRS audits
- Architectural design services and reference models to guide new server builds
- Control at executive level through technical staff levels through governance committees
- DIR contract management, oversight, and budgeting support
- Optional mainframe and competitively priced bulk print/mail services