DCS Service Provider Contracts
The Data Center Services program provides data center infrastructure as a managed service to state agencies, institutions of higher education, local governments, and public school districts. Customers pay for the services used, rather than all the necessary hardware, software, staffing to operate and maintain their own IT infrastructure. Data Center Services are delivered through a multi-vendor model. This model partners a Multi-Sourcing Services Integrator (MSI) with multiple Service Component Providers (SCPs).
Multi-Sourcing Services Integrator
In this model, a single MSI integrates and manages multiple SCPs and performs the following:
- Service level management
- Service desk support
- Program management
- Business continuity
- Disaster recovery testing and planning
- Financial management
Service Component Providers
SCPs deliver technology infrastructure services offered through the DCS programs:
DCS Master Service Agreements
Sally Ward, Director of Planning & Governance
For general inquiries, or to provide feedback about any DIR program or service, please use our
online form or call our general information access line: 1-855-ASK-DIR1 (1-855-275-3471).