DCS Service Provider Contracts

​Multi-Vendor Model

The Data Center Services program provides data center infrastructure as a managed service to state agencies, institutions of higher education, local governments, and public school districts. Customers pay for the services used, rather than all the necessary hardware, software, staffing to operate and maintain their own IT infrastructure. Data Center Services are delivered through a multi-vendor model. This model partners a Multi-Sourcing Services Integrator (MSI) with multiple Service Component Providers (SCPs).

Multi-Sourcing Services Integrator

In this model, a single MSI integrates and manages multiple SCPs and performs the following: 

  • Service level management
  • Service desk support
  • Program management
  • Business continuity
  • Disaster recovery testing and planning
  • Financial management

Service Component Providers 

SCPs deliver technology infrastructure services offered through the DCS programs:

DCS Master Service Agreements

Sally Ward, Director of Planning & Governance

For general inquiries, or to provide feedback about any DIR program or service, please use our online form or call our general information access line: 1-​855-ASK-DIR1 (1-855-275-3471).