DCS Service Provider Contracts

​Multi-Vendor Model

The Data Center Services program provides data center infrastructure as a managed service to state agencies, institutions of higher education, local governments, and public school districts. Customers pay for the services used, rather than all the necessary hardware, software, staffing to operate and maintain their own IT infrastructure. Data Center Services are delivered through a multi-vendor model. This model partners a Multi-Sourcing Services Integrator (MSI) with multiple Service Component Providers (SCPs).

Multi-Sourcing Services Integrator

In this model, a single MSI integrates and manages multiple SCPs and performs the following: 

• Service level management
• Service desk support
• Program management
• Business continuity
• Disaster recovery testing and planning
• Financial management

Service Component Providers 

SCPs deliver technology infrastructure services offered through the DCS programs:

• Mainframes
  
• Servers
  
• Networks
  
• Print and Mail
  
• Data Center Operations
  
• MAS Application Development
  
• MAS Application Maintenance
  
• Rate Card Resources
  
• Managed Security Services
  
• MSS Service Overview
  
• MSS Service Matrix
  
• MSS FAQ
  

DCS Master Service Agreements

• Multi-Sourcing Services Integrator
• Service Component Provider for Mainframes, Servers, Networks, and Data Center Operations
• Service Component Provider for Print and Mail Services​
  
• Service Component Provider for MAS Application Development and MAS Application Maintenance
  
• Rate Card Resources
  
• Managed Security Services
  

Jennifer Neutzler, DCS Contract Manager
Sally Ward, Director of Program Planning & Governance

For general inquiries, or to provide feedback about any DIR program or service, please use our online form or call our general information access line: 1-​855-ASK-DIR1 (1-855-275-3471).