Telecom Consolidated Billing
One of the biggest advantages of being a DIR Telecom customer is that each month you receive a single, consolidated bill for all of the communications technology services you purchase directly from DIR. All charges are audited and validated by our billing team on your behalf. If a billing error, dispute, or tax question is raised, we work with the service provider until the issue is resolved.
NOTE: Any service ordered directly from a vendor, such as wireless service, will not be included in your DIR consolidated bill but instead be billed directly by the vendor.
Viewing Your DIR Telecom Consolidated Bill
You can download a read-only PDF version of your consolidated bill from our website at no cost. For instructions, download the
TEX-AN Invoice Retrieval User Guide - PPTX (1.3 MB)
Information
about file formats
Fixed-length FTP text files of detailed billing data are also available upon request at no extra charge. For assistance with these downloads:
DIR Telecom Billing Resolution
When you receive your consolidated bill, review it to confirm the validity and accuracy of the charges. To dispute a charge or report an error, email DIR Telecom Billing at telebilling@dir.texas.gov within 21 days of receipt of your bill and include the following information:
- Invoice number
-
Amount disputed
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Reason for dispute
- Purchase order number (PON) (if applicable)
-
CKR
-
CCTS work order number (if applicable)
- Circuit ID
- Phone number
- Date of the invoice
Other DIR Telecom Billing Inquiries
For general billing inquiries: