DIR Telecom offers an expansive portfolio of voice and data services through TEX-AN, which stands for Texas Agency Network. Since TEX-AN pricing is negotiated with the full-volume buying power of the State of Texas, we’re able to offer you highly competitive rates and service levels that are far more favorable than what you would typically be able to negotiate on your own. Texas state agencies are required to procure the following services through TEX-AN, but they are also available to other government entities in the State of Texas:
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Voice – Local, long-distance, and toll-free telephone service
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Data – Broadband, Internet, multi-protocol label switching (MPLS), and small office/home office (SOHO)
Read TEX-AN Frequently Asked Questions.
For information on how to order TEX-AN Voice & Data services, learn about the process under our Contracts & Services section.
For service issues contact your TEX-AN vendor or the DIR help desk:
Help Desk Contacts
DIR Network Operations Center Help Desk
| 877-472-4848, Option 2
| DIR Services: DIR Internet, Data Center Transport, CapNet, Carrier Escalations
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ATT TMAC
| 800-792-8725 512-609-6200
| Texas Major Accounts Center
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Century Link
| 800-524-5249
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Level 3
| 877-453-8353 800-263-3002
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Hughes | 866-889-3234
| |
Spectrum Enterprise (Formerly TwC Business)
| 877-892-3423
| Spectrum NOC/Tech Support
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Verizon
| 866-849-4688 800-444-1111
| Customer Support Technical Support
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Feedback
DIR Telecom wants to know, “How are we doing?” Your feedback helps us continue to improve our services. To offer feedback, we invite you to complete our short customer service survey for
TEX-AN customers.