​​DIR Telecom offers an expansive portfolio of voice and data services through TEX-AN, which stands for Texas Agency Network. Since TEX-AN pricing is negotiated with the full-volume buying power of the State of Texas, we’re able to offer you highly competitive rates and service levels that are far more favorable than what you would typically be able to negotiate on your own. Texas state agencies are required to procure the following services through TEX-AN, but they are also available to other government entities in the State of Texas:

  • Voice​ – Local, long-distance, and toll-free telephone service 
  • Data​ – Broadband, Internet, multi-protocol label switching (MPLS), and small office/home office (SOHO)

landline telephone with headset 

For information on how to order TEX-AN Voice & Data services, learn about the process under our Contracts & Services section.

For service issues contact your TEX-AN vendor or the DIR help desk:

Help Desk Contacts

​DIR Network Operations Center Help Desk
​877-472-4848, Option 2
​DIR Services: DIR Internet, Data Center Transport, CapNet, Carrier Escalations
​Texas Major Accounts Center
​Century Link
​Level 3
​Spectrum Enterprise
(Formerly TwC Business)
​Spectrum NOC/Tech Support
​Customer Support
Technical Support


​DIR Telecom wants to know, “How are we doing?” Your feedback helps us continue to improve our services. To offer feedback, we invite you to complete our short customer service survey for TEX-AN customers.