DIR will acknowledge receipt of the request form. If the requesting state agency does not receive acknowledgement of receipt by DIR within three business days of submission, it is the state agency's responsibility to follow up to ensure DIR's receipt of the request form. Standard exemptions are processed within 15 business days of acknowledgement of receipt.
Expedited Exemption Request
A state agency may submit an expedited exemption request, which DIR will process within three business days. This request must include the Exemption Request Form accompanied by a statement from the agency head, or his/her designee, describing the situation and the reasons for the expedited review. To ensure that expedited exemption requests are evaluated in a timely manner, the requesting state agency should submit the Exemption Request Form and statement from the agency head to DIR (ATTN: EXPEDITED EXEMPTION REQUEST) electronically. It is the state agency's responsibility to follow up to ensure DIR's receipt of the request form.
Exemption Request Evaluation Procedures
DIR will make a good-faith effort to provide the requesting state agency confirmation of receipt of an Exemption Request Form in a timely manner. DIR will evaluate and respond to expedited exemption requests within three business days of receipt. For all other exemption requests, DIR will have a maximum of 15 business days from date of receipt for evaluation.
Telecom Services Exemption Request
A new portal with a log in required will be available on February 10th. For questions please contact DIR Telecom/CTS Exemptions: firstname.lastname@example.org
State agencies that wish to purchase communications services through an avenue other than DIR Telecom should use the Exemption Request Form.
NOTE: Exemption Requests for Telecom Services (TEX-AN and CCTS) should now be submitted electronically.