Shared Technology Services

DIR's Shared Technology Services Program objective is to enable organizations access to managed IT as a service, allowing Customers to focus resources on supporting their mission and business functions rather than directly managing IT services.  

For Texas state agencies, cities, counties, universities, or school districts, the top priority is to serve our Texas constituents. As Texas continues to experience rapid population growth and reduced funding, government needs to do more with less—more constituent services with less delivery cost. To do this, we need modern, secure, and reliable technology. But for governmental entities, it can be difficult to get the resources and expertise required to deliver services with the kind of technology capabilities that can do more for less, and that constituents have come to expect in the market.

That's why the Texas Department of Information Resources created Shared Technology Services—a set of managed IT services that Texas government organizations can use to accelerate their service delivery.

These services include highly secure public and private cloud solutions, application development and maintenance, managed security services, Texas.gov digital commerce and more. To minimize risk and ensure highest quality, each service is provided by best-in-class vendors, and each incorporates leading industry standards and proven best practices.  

Additional details about each service and how to order can be found at the DIR Shared Technology Services site. Contract documents for each service are included in the table below.

The "Shared Services Master Service Agreements" is defined for purposes of the Shared Services Inter Agency and Inter Local Contracts as including the following agreements, as amended ("DIR Shared Services Contracts"):
 

Contract NameVendorContract AwardedContract End Date
Texas Private Cloud, Facilities and Computing Services (TPC)

Atos Governmental IT Outsourcing Services, LLC

3/16/2020
8/31/2024
​Data Center Services, Mainframe ServicesAtos Governmental IT Outsourcing Services, LLC​05/07/2020​8/31/2024
​Print, Mail, and Digitization Services (PMD)Xerox Corporation ​03/16/2020​​8/31/2024
​Technology                 Solution Services (TSS)

Deloitte Consulting LLP (TSS, Application Development, Application Maintenance, Staff Augmentation Services)​03/16/2020​8/31/2024​
Security Operations Services (SecOps)Science Applications International Corporation​03/16/2020​8/31/2024​
​DCS Public Cloud Manager Services (PCM)

Rackspace US, Inc.

​05/07/2020​8/31/2024​
Managed Security Services (MSS)
AT&T Corp.
10/31/2017
8/31/2021
​Multi-Sourcing Services Integrator (MSI)
Capgemini SE
​​1/31/2018
​​8/31/2022
​​Texas.gov Services
Deloitte Consulting LLP (daily operations and maintenance of all hosted applications; application development; customer outreach)
​​3/14/2018
​​8/31/2022
​​Texas.gov Payment Services
Texas NICUSA LLC
​​3/14/2018
​8/31/2022
​​Open Data Portal (ODP)
Socrata Inc.
​​6/28/2018
​​8/31/2022



Program Highlights

Collaborative – This shared technology service environment drives collaboration between DIR, Service Component Providers, and DIR customers while the program governance, systems, and tools provide a high level of visibility and control over service delivery. Shared Technology Services are provided through a shared, collaborative governance model which provides a set of defined interactions, expectations, decisions, roles, and processes that guide the governance of the program, facilitate effective resolution of issues, and enables strategic decision making.  Services are administered through established processes based on an Information Technology Infrastructure Library (ITIL) methodology, ensuring the use of standardized, repeatable processes and best practices. 

Competitive – Shared Technology Services are competitively procured and contracted by DIR. Contracts include negotiated service level requirements, terms and conditions, price, and reporting requirements.

Comprehensive Service Management - A Multi-sourcing Services Integrator (MSI) provides a next-generation digital platform utilized by the DIR shared technology services Service Component Providers (SCPs) and customers. This platform includes services level management, service desk support, constituent help desk support, program management, business continuity, disaster recovery testing and planning, marketplace functionality, performance analytics, and financial management.  This centralized platform includes a Shared Technology Services Customer Portal which provides a secure, single point of access to the marketplace, tools, reports, data, newsletters, contacts, governance committee meeting documentation, enterprise calendars and other useful information.