Shared Technology Services

DIR's Shared Technology Services Program objective is to enable organizations access to managed IT as a service, allowing Customers to focus resources on supporting their mission and business functions rather than directly managing IT services.  

  • Increase the level of IT maturity across the state by creating a consistent IT landscape with a robust service management framework.
  • Continually develop and deploy Shared Technology Services solutions based on business needs and values.
  • Provide improved customer relationships and operational efficiencies, optimized delivery of services, and integrated operations.

Additional details about each service and how to order can be found at the DIR Shared Technology Services site. Contract documents for each service are included in the table below.

The "Shared Services Master Service Agreements" is defined for purposes of the Shared Services Inter Agency and Inter Local Contracts as including the following agreements, as amended ("DIR Shared Services Contracts"):

Contract NameVendorStart DateEnd Date
Data Center Services (DCS)

Atos SE (Mainframes, Servers, Networks, and Data Center Operations)12/30/2011
Xerox (Print Mail)1/23/20128/31/2020
​Managed Application Services (MAS)

Perspecta Enterprise Solutions LLC (Application Development and Maintenance)
Allied Consultants, Inc. (Rate Card)
Managed Security Services (MSS)
AT&T Corp.
​Multi-Sourcing Services Integrator (MSI)
Capgemini SE
​​ Services
Deloitte Consulting LLP (daily operations and maintenance of all hosted applications; application development; customer outreach)
​​ Payment Services
​​Open Data Portal (ODP)
Socrata Inc.

Program Highlights

Collaborative – This shared technology service environment drives collaboration between DIR, Service Component Providers, and DIR customers while the program governance, systems, and tools provide a high level of visibility and control over service delivery. Shared Technology Services are provided through a shared, collaborative governance model which provides a set of defined interactions, expectations, decisions, roles, and processes that guide the governance of the program, facilitate effective resolution of issues, and enables strategic decision making.  Services are administered through established processes based on an Information Technology Infrastructure Library (ITIL) methodology, ensuring the use of standardized, repeatable processes and best practices. 

Competitive – Shared Technology Services are competitively procured and contracted by DIR. Contracts include negotiated service level requirements, terms and conditions, price, and reporting requirements.

Comprehensive Service Management - A Multi-sourcing Services Integrator (MSI) provides a next-generation digital platform utilized by the DIR shared technology services Service Component Providers (SCPs) and customers. This platform includes services level management, service desk support, constituent help desk support, program management, business continuity, disaster recovery testing and planning, marketplace functionality, performance analytics, and financial management.  This centralized platform includes a Shared Technology Services Customer Portal which provides a secure, single point of access to the marketplace, tools, reports, data, newsletters, contacts, governance committee meeting documentation, enterprise calendars and other useful information.