Capgemini is the DIR shared services Multi-sourcing Services Integrator (MSI) for the State of Texas’ Shared Technology Services (STS) program. The MSI role is to integrate and manage the services of the Service Component Providers (SCPs), which currently include the following:
• Five Data Center Services (DCS) technology services: Server, Mainframe, Network, Data Center and Print/Mail
• Three Managed Application Services (MAS) technology services: Application Development, Application Maintenance and MAS Rate Card Resources
• Three Managed Security Services (MSS) technology services: Security Monitoring and Device Management (SMDM), Incident Response and Risk and Compliance
DIR expects the shared technology services program to include additional SCPs in the future.
Capgemini provides a next-generation MSI digital platform utilized by the DIR shared technology services SCPs and customers. Additionally, Capgemini provides service level management, service desk support, constituent help desk support, program management, business continuity, disaster recovery testing and planning, marketplace functionality, performance analytics and financial management.
Texas state agencies, public institutions of higher education, local governments and public school districts are eligible customers for the DIR shared technology services program.
Information regarding Electronic and Information Resources (EIR) accessibility of this vendor’s offerings is included in the contract. Agencies purchasing products or services are responsible for complying with Texas EIR Accessibility statute and rules, as defined in TGC 2054 Subchapter M, 1TAC 206, and 1 TAC 213. For additional information, visit the Vendor Website or contact the vendor directly.
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