Vendor ID
1870528557700
URL
Vendor Website
HUB Type
Non HUB
DIR Contract Number
DIR-TSO-3769
Contract Term End Date
4/19/2021
Contract Exp Date
4/19/2021
Contact inContact, Inc
Contact
Pat Hurley
Phone
(512) 484-6587
Fax
(801) 320-3531
Contact DIR
Contact
Jacqueline Torres
Phone
N/A
Fax
(512) 475-4759

Contract Overview

inContact, Inc. offers software and solutions that can transform your call center into a one-on-one experience, by unifying omnichannel routing and workforce optimization with the agility of the Cloud, plus achieving your customer experience goals with cost-effective scalability and reliability, and with the advanced all-in-one customer interaction solution. inContact with its own products along with NICE, ECHO, and iBenchmark software, Software as a Service solutions delivers Call center ACD, Call routing, Self-services IVR, agent optimization, universal Queue, customer survey, Speech and Data Analytics, contact center, CTI, UUI, Guided workflow processes, Artificial Intelligence and Personal Connection Dialer along with Advanced Reporting and Analytics just to list a few. inContact Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. This contract has 4 resellers one (1) is a HUB, and 2 subcontractors one (1) is a HUB. DIR has exercised the automatic renewal option for this contract. This renewal extends the contract through 4/19/2021.

Contract Documents

Electronic and Information Resources (EIR) Accessibility

Information regarding Electronic and Information Resources (EIR) accessibility of this vendor’s offerings is included in the contract. Agencies purchasing products or services are responsible for complying with Texas EIR Accessibility statute and rules, as defined in TGC 2054 Subchapter M, 1TAC 206, and 1 TAC 213. For additional information, visit the Vendor Website or contact the vendor directly.

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Reseller Vendor Contacts

Vendor Name Vendor ID HUB Type Contact Name Phone/Fax Address
AT&T Global Services 1430529710400 Non HUB Marcus Montemayor Phone: (512) 439-9533
Fax: (512) 870-4388		 712 East Huntland Drive, Room 313, Austin, TX, 78752
Carousel Industries 1061502254700 Non HUB Will Melendez Phone: (469) 872-5084
Fax: (401) 667-5494		 659 S County Trail, Exeter, RI, 02822-3412
ConvergeOne, Inc. 1411763228200 Non HUB Kyle Wewe Phone: 512-758-7300
Fax: (512) 758-7319		 10900 Nesbitt Avenue South, Bloomington, MN, 55347
Globalscope Communications Corporation 12705149297000 Hispanic/Female Roy Albrecht Phone: (210) 321-3710
Fax: (210) 321-6775		 7400 Blanco Rd, Suite 200, San Antonio, TX, 78216