Accountant III (Accounts Receivable Specialist)

Job Title
Accountant III (Accounts Receivable Specialist)
Job Number

Accountant III (Accounts Receivable Specialist)

Job Posting:





Open Until Filled

Position Title:

Accountant III (Accounts Receivable Specialist)



Military Occupation Specialty Code:

Army-36B, 36A; Coast Guard-SK, FIN10; Marine Corps-3451, 3404, 8844; Air Force-65FX, 65WX



Number of Vacancies:



Chief Financial Office / Accounting

Salary Range:




Hours Worked Weekly:






Agency Address:

300 W. 15th St., Austin, TX 78701

Web site:

Refer Inquiries to:

Human Resources


(512) 463-5920 or (512) 475-4612


  • Select “Apply Online” to apply for the job at
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  • Update your profile and apply for the job by navigating through the pages and steps
  • Once ready, select “Submit” on the “Review and Submit” page.
  • If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at


  • Applicants must provide in depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
  • Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.


Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.


The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability.  Please call 512-463-5920 to request reasonable accommodations.


The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-million dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government.  DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state. 

DIR delivers a range of services to its customers including telephone service through the Capital Complex Telephone System, telephone service (other than CCTS), data circuits, internet, and video services and charges administrative fees to recover costs associated with managing the program. The individual in this role will perform moderately complex (journey-level) Accounts Receivables work that includes working with customers on billing disputes and collection efforts for Telecom and other agency services.  Duties involve research and analysis of customer invoices with outstanding unpaid balances, resolving discrepancies to the satisfaction of the customer and the agency.  Will be responsible for assisting the Accounting Director in coordinating collection efforts with staff and ensuring that the performance goals in the area of accounts receivable are met in a timely manner. Requires strong emphasis on interpersonal skills and problem resolution. Works under general supervision with limited latitude for the use of initiative and independent judgment.


The ideal candidate will have the ability to highlight their strengths in the following functions:

  • Collects on outstanding Accounts Receivable for agency; Processes Accounts Receivable information in automated systems 
  • Communicates with customers to initiate discrepancy resolution; serves as liaison between customers and agency in an effort to maintain customer satisfaction as necessary
  • Interfaces with other accountants to insure customer disputes are being resolved`
  • Researches customer billing inquiries and related billing disputes; Researches all reconciliation discrepancies and reports findings
  • Ensures that customer aging reports and other correspondence are prepared and distributed according to established standards and that management is aware of any collection issues
  • Maintain customer payment histories and related records; Prepares and Posts accounting transactions in to journals and ledgers; Assists with Accounting record archiving
  • Performs related functions as assigned


  • Graduation from an accredited four-year college or university with major coursework in accounting
  • Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma or equivalent certificate)


  • Four (4) years of experience working in a customer service environment
  • Three (3) years of accounting experience 
  • Two (2) years of experience in Accounts Receivable
  • Two (2) years of experience in a Microsoft Office environment


  • Windows10 Enterprise and/or PeopleSoft experience 
  • Knowledge of telephone industry terminology and tariffs


  • Knowledge of generally accepted accounting principles, practices, and procedures
  • Knowledge of standard office principles, practices, and procedures
  • Knowledge of automated AR systems
  • Ability to make accurate mathematical computations and tabulations
  • Ability to effectively use 10 key numeric keyboard by touch
  • Ability to understand and follow brief oral and/or written instructions
  • Ability to communicate effectively both verbally and in writing; in a clear and concise manner; and with individuals from diverse backgrounds
  • Ability to produce a high degree of accuracy in work
  • Ability to work under pressure and exacting schedules to complete assigned tasks
  • Ability to work flexible schedule to meet required deadlines when necessary
  • Ability to exercise courtesy, tact and diplomacy in all communications
  • Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers
  • Ability to work independently and as part of a team, and to support and contribute to cohesive team environment
  • Ability to comply with all applicable safety rules and regulations
  • Ability to comply with all agency policy and applicable laws


  • Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g. word processing, spreadsheets (Microsoft


  • Regular and punctual attendance
  • Criminal background check


  • Frequent use of personal computer, copiers, printers, and telephones
  • Frequent standing, walking, sitting, listening, and talking
  • Frequent work under stress, as a team member, and in direct contact with others
  • Occasional bending and stooping
  • Infrequent lifting and climbing
  • Infrequent overtime

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