Contract Number
DIR-TELE-CTSA-020
06/15/26
06/15/26
Vendor Information
1870528557700
Non HUB
DIR-CPO-TMP-552
Active
Contract Overview
inContact, Inc offers TEX-AN Services including carrier services and software as a service for cloud contact center. NICE CXone services include Quality Management, Workforce Management, Omnichannel voice and digital services, AI services such as chat bot and conversational AI, knowledge base, IVR and ACD. The Services offered by inContact, Inc. may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are/are not availableContract Details & Ordering Information
More Information
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Contract Documents for DIR-TELE-CTSA-020
Contract documents include all essential contract documents for your procurement file.
DIR-TELE-CTSA-020 Contract.pdf (566 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 HUB Plan.pdf (1130 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 Pricing Carrier Class B-2 EAU 1 (effective 6-15-2023).pdf (397 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-1 Program Management Plan.pdf (682 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-3 Service Delivery & Order Process Management Plan.pdf (409 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-2 Marketing Management Plan.pdf (98 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-4 Help Desk Management Plan.pdf (340 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-5 Change Management Plan.pdf (109 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-6 Service Level Agreement (SLA) Plan.pdf (374 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 D-7 Billing Management Plan.pdf (255 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 RFO TEX-AN 2021 DIR-CPO-TMP-552.pdf (631 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
DIR-TELE-CTSA-020 Amendment 1.pdf (110 KB)
Date posted: 10/10/2023
Date posted: 10/10/2023
More Information
Visit this Vendor’s website to view the latest product, service, and pricing information.
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