inContact, Inc. offers software and solutions that can transform your call center into a one-on-one experience, by unifying omnichannel routing and workforce optimization with the agility of the Cloud, plus achieving your customer experience goals with cost-effective scalability and reliability, and with the advanced all-in-one customer interaction solution. inContact with its own products along with NICE, ECHO, and iBenchmark software, Software as a Service solutions delivers Call center ACD, Call routing, Self-services IVR, agent optimization, universal Queue, customer survey, Speech and Data Analytics, contact center, CTI, UUI, Guided workflow processes, Artificial Intelligence and Personal Connection Dialer along with Advanced Reporting and Analytics just to list a few. inContact Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. This contract has 4 resellers one (1) is a HUB, and 2 subcontractors one (1) is a HUB. DIR has exercised the automatic renewal option for this contract. This renewal extends the contract through 4/19/2021.