DIR-TSO-3886

Contract Overview

This Vendor offers BreakFix Customer Owned Equipment Services for DIR customers. These Services are not offered as authorized warranty repair Services. Services for the repair of customer owned information technology equipment are generally performed at the customer site. The Vendor will provide on-site time and materials repairs of information technology equipment. Ford operates a state of the art Technical Assistance Center (TAC) which is available 24 hours a day, 7 days a week, 365 days a year to address any service or maintenance issues concerning commercial AV systems that were installed by Ford or others. DIR has exercised the automatic renewal option for this Contract. This renewal extends the contract through 10/18/2022