AT&T Global Services


Vendor Information

Explore what this Vendor has to offer through the contracts listed below. Contracts are competitively bid, saving you time and money. For the latest pricing information and to negotiate further, please contact the Vendor through the information listed for each contract.

Note: If there are no active contracts listed below, then this vendor does not have any ongoing contracts with DIR and is not permitted to sell through DIR.

How to Contact

To contact this Vendor, select a Contract below to find the sales contact's information. 

Vendor Contracts

This vendor offers products and services through the following active contracts.

Prime Vendor

This vendor is the prime for the following contracts. A Prime Vendor is the contract-holder.


This vendor is a reseller for the following contracts.

Contract Number

inContact, Inc. offers software and solutions that can transform your call center into a one-on-one experience, by unifying omnichannel routing and workforce optimization with the agility of the Cloud, plus achieving your customer experience goals with cost-effective scalability and reliability, and with the advanced all-in-one customer interaction solution. inContact with its own products along with NICE, ECHO, and iBenchmark software, Software as a Service solutions delivers Call center ACD, Call routing, Self-services IVR, agent optimization, universal Queue, customer survey, Speech and Data Analytics, contact center, CTI, UUI, Guided workflow processes, Artificial Intelligence and Personal Connection Dialer along with Advanced Reporting and Analytics just to list a few. inContact Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. This contract has 4 resellers one (1) is a HUB, and 2 subcontractors one (1) is a HUB. DIR has exercised the automatic renewal option for this contract. This renewal extends the contract through 4/19/2021.

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