IT Staffing Services

IT Staff Augmentation Contracts (ITSAC) provide temporary IT staff resources on an as-needed hourly basis. Resources are acquired via solicitations initiated by eligible DIR Cooperative Contract customers. Whatever expertise level you're looking for, DIR has you covered. Resource experience levels range from interns to highly experienced and specialized IT Staff.

Customers have two options when acquiring IT Staffing Services: soliciting a Request for Resume (by using the ITSAC Portal) or issuing a Statement of Work (SOW) for more complex staffing services solution. Processes are outlined below.

DIR has created the ITSAC Portal used to help Customers and Vendors track solicitations issued through the ITSAC Program. Access the portal by clicking on Sign In at the top of the page or going to the DIR Applications Portal.

Active IT Staffing Services Contracts

Click the link below to view a list of all active contracts awarded for IT Staffing Services under RFO 445 (DIR-CPO-TMP-445).

Note: Contracts may be awarded and terminated at any time by DIR.

 

Customers are encouraged to follow this process when soliciting specific ITSAC staffing resources. Individual candidates can be solicited based on Category, Title, and Level.   

For a detailed guide to using the ITSAC Portal, please refer to the Portal guides for Customers or Vendors below in the Resources Section.

  1. Log into the ITSAC Portal by clicking on the Sign In link at the top of the page or via the DIR Applications Portal.

  2. On the ITSAC Portal Home Page, click on 'Submit Request for Resumes'. 

  3. Follow the steps in the wizard to provide the Solicitation details required. Refer to the RFO documents or Contract documents regarding differing Category, Title, Levels, and Not to Exceed (NTE) rates. 

  4. Once the solicitation has been drafted, review all draft solicitation documents and make any edits, if necessary. 

  5. Click on the 'Post' button to set a deadline date for Vendors to respond by and to select the desired Vendors for notification (defaulted to all Vendors with an active ITSAC). The system will send an email to selected vendors. 

  6. During the Posted phase, Customers must monitor the solicitation and make edits, such as extending the deadline.

  7. Once the deadline date has passed, navigate to the Candidates tab on the Solicitation to review all submitted candidates from Vendors. Make not of the Candidate statuses.

  8. Download the resumes provided by Vendors and the Candidate list to begin reaching out to potential vendors for interviews and awarding of candidates. Note: Negotiations allow for further negotiations regarding the candidate and rates. 

  9. Once all candidates have been selected, click on the 'Award' button and finalize the Solicitation details. The solicitation will be closed and eligible vendors will be notified. 

Customers are encouraged to follow the SOW process when soliciting vendor responses to fulfill immediate and/or future IT temporary staffing needs where specific resource needs may only be generally defined in the solicitation. Under this process, the awarded ITSAC vendor provides resources to the customer on an as-needed basis through an ordering process defined in the Statement of Work.

Examples of SOW Solicitations may include a retainer of staff types over an agreed-upon period, or a proposed team of candidates to staff a specific project. 

For a detailed guide to using the ITSAC Portal, please refer to the Portal guides for Customers or Vendors below in the Resources Section.

  1. Develop a SOW Solicitation. Refer to DIR's SOW page or contact DIR's SOW staff at SOW@dir.texas.gov for assistance on developing a SOW Solicitation.

  2. Once DIR has reviewed your SOW, DIR will submit approval to move forward with the SOW. 

  3. Log into the ITSAC Portal by clicking on the 'Sign into My DIR' link. 

  4. On the ITSAC Portal Home Page, click on 'Submit Statement of Work'. 

  5. Follow the steps to submit the details necessary for the solicitation. Refer to documents below or Contract details regarding differing Category, Title, Levels, and Not to Exceed (NTE) rates and upload all SOW documents. 

  6. Once the solicitation has been drafted, review the draft solicitation documents and make any edits, if necessary. 

  7. Click on the Solicitation Reference Number and click on the 'Post' button to set a deadline and notify the desired vendors. The system will send an email to all selected vendors. 

  8. *For State Agency Customers (not including Higher Education), SOWs must be reviewed by DIR prior to posting to Vendors and must adhere to all guidelines under Texas Government Code 2157.068. Contact DIR staff by emailing SOW@dir.texas.gov.                     

  9. Monitor the solicitation and extend the deadline, if necessary.  

  10. Once the deadline date has passed, navigate to the SOW Response Tab to review each Vendor's SOW Response. 

  11. Download the SOW Response(s) to begin reaching out to potential vendors for negotiation and awarding of Vendors. Negotiations allow for further negotiations regarding the candidate and rates. 

  12. Once all Vendor(s) have been selected, click on the 'Award' button and finalize the Solicitation details. The solicitation will be closed and all eligible vendors will then be notified. For State Agency customers (not including Higher Education), SOWs must undergo final review by DIR prior to Award and must adhere to all guidelines under Texas Government Code 2157.068. Contact DIR staff via email: SOW@dir.texas.gov

Resources

xlxs (39.38 KB)
Last Updated: 10-05-2021

ITSAC 445 Category, Title, Level, NTE Rate

DOCX (79.75 KB)
Last Updated: 08-27-2021

ITSAC 445 Job Category, Title Descriptions

DOCX (4.53 MB)
Last Updated: 08-27-2021

ITSAC Portal - Customer User Guide

DOCX (2.53 MB)
Last Updated: 08-27-2021

ITSAC Portal - Vendor User Guide

Contact DIR

If you have any questions about the ITSAC process, please contact DIR here.
Cooperative Contracts

About File Formats

Some documents on this page are in the PDF format. Please download the Adobe Reader in order to view these documents.