Director I (Shared Technology Services (STS) Vendor Manager)

Job Posting:  

#00032568

Opened:   

04/26/2023

Closes:  

Open Until Filled.

Position Title:      

Director I (Shared Technology Services (STS) Vendor Manager)

Class/Group:

1620/B26

Military Occupation Specialty Code:      

Navy-641X; Coast Guard-SEI15

FLSA:   

Exempt 

Number of Vacancies:

1

Division/Section:

Chief Operations Office/STS Vendor Management)

Salary Range:

$8500.00 - $9600.00 / monthly

Duration:

Regular

Hours Worked Weekly:  

40  

Work Schedule:

This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.

Travel: 

Occasional

Agency Address: 

300 W. 15th Street, #1300, Austin, Texas 78701

Web site:

www.dir.texas.gov

Refer Inquiries to:    

People and Culture Office         

Telephone:

(512) 463-5920 or (512) 475-4612

How to Apply:

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select “Submit” on the “Review and Submit” page.

• If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at [email protected]

Special Instructions

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified of appointments as determined by the selection committee.

Notice:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability.  Please call 512-463-5920 to request a reasonable accommodation.

The Opportunity

The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-million-dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government.  DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.

We leverage the buying power of the state of Texas by combining our customer’s IT demand into managed service contracts which are shared jointly by customers. Sharing technology services allows us to offer state-of-the-art technologies and managed services to meet the State’s technology goals at volume-discounted rates. DIR contracts with multiple best-in-breed technology vendors, leveraging a Multi-Sourcing Services Integrator (MSI) to provide a single service delivery model for all customers across all vendors.  Our shared services model increases service quality for customers through a plug-and-play operating model enabled by standardized processes and tools and reduces statewide costs for shared technology services. 

The mission of the Department of Information Resources' (DIR) Shared Technology Services (STS) Vendor Management Office (VMO) is to:

• Achieve the objectives outlined in DIR’s sourcing strategy,
• Achieve the business value vendors promise during the procurement, such as ongoing service evolution and continuous improvement, and
• Provide a unified approach and consistent messaging to vendors across all DIR Stakeholders.

So that:

• Customer demand and satisfaction are met,
• Risks to DIR and the STS program are managed, and
• Contract, legal and financial compliance are met.

Vendor management is the practice of managing contracts, performance, relationships, and risks of STS vendors that are critical to our customers’ business operations and DIR’s success. The Vendor Manager role will be to manage the relationships, take a broad yet standardized approach to vendor management, and leverage a cross-enterprise performance view to maximize the value STS vendors deliver. 

The individual in this role performs advanced (senior-level) tactical planning, design, direction, and guidance in Vendor Management functions for DIR’s shared technology services.  Work involves strategic and tactical planning as needed to manage DIR STS contracts, vendors, and issues. Strategic and tactical activities are performed under the minimal supervision of the Director of STS Vendor Management with extensive latitude for the use of initiative and independent judgment.

What We Do

The ideal candidate will have the ability to highlight their strengths in the following functions:

• Manages STS vendors, to achieve vendor performance and contract compliance, customer satisfaction, and quality service delivery. 
• Designs and/or creates solutions for STS contracts, deliverables, and operations service delivery.
• Contributes to and implements new business solutions for customers, including new types of services, new technologies, new financial models, and new customers.
• Provides operational content as subject matter experts for the development of Requests for Proposals and helps direct cross-functional teams through the procurement process (if applicable)
• Participates in and/or leads agency strategic or tactical initiatives as needed.
• Participates in STS Governance by serving on solution groups, presenting issues to governance groups, and soliciting customer feedback on DIR initiatives.
• Produce Vendor Performance Review twice annually.
• Performs other vendor management duties as assigned.

Education

• Graduation from an accredited four-year college or university. Preferred coursework in computer science, MIS, business administration, finance, communications, or another related field
• Additional job-related experience may substitute for formal education on a year-for-year basis (High School diploma or equivalent certificate required)

Experience and Training Preferred Required

• Ten (10) years of progressively responsible experience in vendor management or the Information Technology (IT) industry managing programs, projects or IT vendors.

Experience and Training Preferred

• Experience in all vendor management disciplines: performance, relationship, contract, and risk.

• Experience managing contracts for IT services.

Certifications/Licenses

• Certification as a Certified Texas Contract Manager (CTCM) must be obtained within one-year (1) of employment if not already certified unless otherwise approved by the supervisor.

Knowledge, Skills, and Abilities

• Knowledge of cloud technologies, application development, and security technology best practices
• Skills in effective leadership and decision-making.
• Skills in influencing, negotiation, mediation, and problem resolution.
• Skills in contract and financial analysis.
• Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to plan, organize, coordinate, execute, monitor, and evaluate multiple priorities.Ability to make effective presentations in formal and informal settings.
• Ability to exercise sound judgment in making critical decisions.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, and internal and external customers.
• Ability to communicate both verbally and in writing to individuals and groups, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work occasional overtime and/or work a flexible schedule to meet required deadlines.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to travel as necessary.
• Ability to comply with all agency policies and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.

Computer Skills

• Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g., virtual meeting technologies, and spreadsheets (Microsoft Office preferred).

Other Requirements

• Regular and punctual attendance at the workplace.
• Criminal background check.

Working Conditions

• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.