Continuing Education/Training

Human Experience Management for State Employees - Qualtrics

Wednesday Dec 7, 2022
10:30am - 11:30am CST


Produced and hosted by Qualtrics. DIR is an educational sponsor under the Technology Today Series.

Employee turnover is a current challenge at Texas government agencies, and it is coupled with struggles to find early career employees to fill mission-critical positions. Meanwhile, customers continue to increase their expectations for the quality of their interactions with government services--which means Texas needs to recruit and engage a skilled workforce that can deliver needed policies, programs, and services in a digital environment.

The challenge is particularly true for government IT departments, which need talented digital designers and cybersecurity experts to redesign digital ecosystems and interactions in line with fast-evolving industry standards. IT departments can learn from cross-sector best practices in employee experience:

  • Understand emerging expectations for work experiences to attract top talent
  • Uncover the deep drivers of engagement to move the needle on retention
  • Co-create technology tools with the employees who use them, by applying UX/UI to the design and deployment lifecycle.

For questions, please contact Drew McIntyre ([email protected]). 

Date & Location

Date & Time

Wednesday Dec 7, 2022
10:30am - 11:30am CST



About File Formats

Some documents on this page are in the PDF format. Please download the Adobe Reader in order to view these documents.