Program Specialist IV – V (IRM Education and Outreach Coordinator)
Open Until Filled
Program Specialist IV – V
(IRM Education and Outreach Coordinator)
1573/B20 to 1574/B21
Military Occupation Specialty Code:
Navy-OS; Coast Guard-OS
Number of Vacancies:
Chief Technology Office
(Technology Planning, Policy & Governance)
Hours Worked Weekly:
300 W. 15th, #1300, Austin, TX 78701
Refer Inquiries to:
(512) 463-5920 or (512) 475-4612
- HOW TO APPLY:
- Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
- You must create a CAPPS Career Section candidate profile or be logged in to apply
- Update your profile and apply for the job by navigating through the pages and steps
- Once ready, select “Submit” on the “Review and Submit” page.
- If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at
- Applicants must provide in depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Candidates will be notified for appointments as determined by the selection committee.
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
EQUAL OPPORTUNITY EMPLOYER
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability. Please call 512-463-5920 to request reasonable accommodations.
The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-million dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government. DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.
This highly visible position coordinates statewide educational and outreach activities for information resources managers (IRMs) at state agencies and institutions of higher education. The individual selected for this position collaborates with state IT leaders, the vendor community, and internal DIR staff to bring high-quality educational opportunities to IRMs that support their continuing education requirements.
The position performs complex to highly advanced (senior-level) consultative services and technical assistance work that includes planning, developing, and implementing in-person and virtual educational events. Responsibilities include tracking related metrics, documenting compliance requirements, and collaborating with DIR staff to develop or enhance outreach opportunities that further the IT goals for the state. This position works under limited to minimal supervision with moderate to considerable latitude for the use of initiative and independent judgment.
WHAT WE DO
The ideal candidate will have the ability to highlight their strengths in the following functions:
- Collaborates with internal and external stakeholders to design, implement, and track the results of timely and relevant educational programming and events that help IRMs meet their training objectives and advance statewide IT goals.
- Performs a variety of technical, training, research, planning, policy, and administrative activities for the statewide IRM education and outreach program including tracking and reporting IRM compliance.
- Promotes educational opportunities and programs to IRMs through multiple communication channels including developing and maintaining current, relevant content for DIR website.
- Represents DIR in the training community by making presentations, participating in working groups, and collaborating as a technical advisor to advance education and outreach opportunities.
- Conducts research, attends training, and tests technology tools to advance DIR’s education and outreach activities targeting IRMs.
- Evaluates and analyzes data from various sources for development of statewide reports, standards, policies, guidelines, and strategic plans.
- Serves as an internal resource and subject matter expert on training and education best practices.
- Performs related duties as assigned.
- Graduation from an accredited four-year college or university with a degree in communications, business, public administration, information systems management, or related field.
- Additional work-related experience may be substituted for education on a year-for-year basis.
- High School diploma required.
EXPERIENCE & TRAINING REQUIRED
- Minimum of three (3) years of experience working with multiple stakeholders and customers, implementing outreach and education programs, and managing projects.
EXPERIENCE & TRAINING PREFERRED
- Five (5) years of experience working with multiple stakeholders and customers, implementing outreach and education programs, and managing projects.
- Five years progressively responsible experience working with public-sector IT projects.
- Three years of experience in a project management or continuing education role.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of public administration, program management, and state laws related to IRM duties and continuing education requirements.
- Knowledge of training methods, marketing techniques, and events planning.
- Knowledge of technology, collaboration tools, and tools for virtual events.
- Strong skills in consensus-building, problem-solving, and teamwork with ability to reach outcomes that gain the support and acceptance of all parties.
- Skills in working on high visibility projects with multiple stakeholders with ability to plan, organize, coordinate, monitor, and evaluate multiple priorities.
- Skills in event planning and coordination, including collaboration with external parties and contractors.
- Proven ability to plan, develop, implement, and continuously improve education, outreach, and training programs.
- Ability to gather, assemble, correlate, document, and analyze facts in support of decisions, evaluations, and data produced for reports.
- Ability to prepare reports and respond to requests for information in a timely manner.
- Ability to develop, evaluate, document, and interpret policies and procedures.
- Ability to exercise courtesy, tact, and diplomacy including the ability to exercise discretion when handling confidential information.
- Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal, and external customers.
- Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
- Ability to understand, follow, and convey brief oral and/or written instructions.
- Ability to communicate both verbally and in writing; in a clear and concise manner, and to make presentations to a wide range of audiences.
- Ability to work a flexible schedule to meet required deadlines.
- Ability to work under pressure and exacting schedules to complete assigned tasks.
- Ability to comply with all agency policies and applicable laws.
- Ability to comply with all applicable safety rules, regulations, and standards
- Experience using a personal computer and related applications to complete work assignments (Microsoft Word, Excel and PowerPoint, Microsoft Outlook email preferred).
- Experience using virtual meeting and collaboration tools such as Zoom and Teams.
- Experience configuring webinars and virtual events.
- Regular and punctual attendance.
- Criminal background check.
- Frequent use of personal computer, copiers, printers, and telephones.
- Frequent standing, walking, sitting, listening, and public speaking.
- Occasional bending and stooping.
- Frequent work under stress, as a team member, and in direct contact with others.
- Occasional lifting and climbing.
- Occasional travel.