Skip to main content

Texas Department of
Information Resources

About DIR
Careers
News
Events
Sign In

IT Solutions and Services
IT Solutions and Services
Find information about IT planning, cybersecurity, and data management for your organization.
- Categories
- Program Areas
- Categories
  
  Explore All Products and Services Categories
  
  Cloud Services
  
  Print, Mail & Digitization Offerings
  
  IT Staffing Services (ITSAC)
  
  Deliverables-Based IT Services (DBITS)
  
  Hardware Products & Related Services
  
  Software Products & Related Services
  
  Information Security
  
  Communications Technology (Telecom) Services
  
  Branded Contracts
- Program Areas
  
  Cooperative Contracts
  Leveraging the purchasing power of the state for IT products and services
  
  Shared Technology Services
  Managed IT services that Texas government organizations can use to accelerate service delivery.
  
  Office of the Chief Information Security Officer
  Helping ensure the integrity, availability, and confidentiality of information assets
  
  Office of the Chief Data Officer
  Working to improve data governance and create value through data sharing
  
  Planning and Guidance
  Policies, reports, and guidance on implementing IT for your organization
  
  Texas.gov
  Providing payment processing, custom app development, technology and operations, customer service, marketing, and more
  
  Communications Technology Services
  Statewide communications infrastructure providing voice and data solutions
Getting Started
Policy and Guidance
Policy and Guidance
Find information about IT planning, cybersecurity, and data management for your organization.
Strategic Planning and Reporting
Planning statewide technology priorities and reporting on progress.

EIR Accessibility
Making electronic information and services accessible to all.

Information Security
Information security policy and planning.

Technology Legislation
Technology bills filed by the Texas Legislature.

Digital Project Services
Project Delivery Framework and other resources to help keep your project, large or small, on track.

Statewide Data Coordination
Data management vision and direction for the State of Texas.

Strategic Digital Services
Resources to assist agencies with digital transformation.
Getting Started
Resource Library
Information For... I am a
Find information, tools, and services for your organization.
- Sign In
- About DIR
- Careers
- News
- Events

Search DIR

Search:

All Pages & Content
Contracts & Vendors

Search All Pages & Content

Start typing to find information, guidance, documents and more.

Keywords

Search Contracts & Vendors

Find products and services through 700+ contracts from top quality vendors. Search by

Get Started

Buying Through DIR

Learn about how to find and order IT products and services through our approved contracts and other programs.

Share:

Facebook Twitter More

Home

Driving Trust and Improved Customer Experience with Digital Programs

.pdf (4.3 MB)

Driving Trust and Improved Customer Experience with Digital Programs

Report/PresentationLast Updated: April 5, 2023

Texas Department of Information Resources

Address

300 W. 15th Street
Suite 1300
Austin, TX 78701
United States

Phone

About DIR
News
Contact DIR
Calendar
Careers
Sign In

twitter
youtube
linkedin

Program Areas

Cooperative Contracts
Open Data Portal
Communications Technology Services
Data Center Services
Information Security
Texas.gov Services
Technology Planning, Policy and Governance

Helpful Links

Capitol Complex Directory
Statewide Search
Veterans Portal
Homeland Security
SAO Fraud Reporting
Texas.gov
Stay Connected
Paginas en Español

©2024 Texas Department of Information Resources

Privacy & Site Policies
Accessibility
Ethics Policy
Public Information Requests