Security Incident Response Services

Incident Response can assist you in responding quickly and effectively to IT security and privacy events.  In addition, Incident Response services can help you meet internal, state, and federal regulatory requirements for providing effective monitoring and analysis of IT security and privacy incidents. 

  • Security Incident Management 

  • Digital Forensics 

  • Incident Response Preparedness 

What is Incident Response? 

Security Incident Management 

In the event of a security breach, an expert team of information security professionals assesses the nature and depth of the breach and recommend actions to remediate its impact.  

Digital Forensics  

Skilled technicians, certified to use special digital tools and proper chain of custody data handling techniques, perform a detailed technical analysis to identify the root cause of an incident and recommend effective remediation. 

Incident Response Preparedness 

Experienced incident response, computer forensics and investigations professionals employ an industry leading incident management framework to assess the current status of your incident management program against a customized-for-you version of the framework and develop a future state of the incident program and associated roadmap based on the framework.  

Benefits of Incident Response  

  • No retainer fee  
  • Quick response to alerts of suspicious network activity 
  • Fixed hourly rate card 
  • Easy service ordering 

Managed Security Services is delivered through a contract between the Texas Department of Information Resources and AT&T. All DIR customers including state agencies, institutions of higher education, and local government entities are eligible to use the Managed Security Services contract. (Insert link to contract) 

Learn More

To learn more about the STS program, its many services and how to become a STS customer, visit us online:

How to Order

Current STS Customers can request this service using the STS Service Catalog 

New STS Customers: If you are interested in this service, email DIR. A representative will contact you to discuss the options that best fit your business needs. 

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