Technology Solution Services

On this page:

Solution Services

Application Services

Strategy Management

Solution Services  

The Data Center Services program offers diverse infrastructure technology options, spanning the spectrum of maintaining legacy architectures such as mainframe, to developing the latest public and private cloud architectures.  How do you know which technology is right for your business or application? That is where TSS comes in.  TSS provides DCS customers with independent solutions designed specifically for the business need. 

TSS provides DCS customers access to Customer Technical Architects (CTAs) to help Customers take full advantage of the entire suite of offerings available from the Service Component Providers (SCPs) of DCS. These services include:  

  • Solution Customer’s Technical Architecture – we assess the current state and develop high-level assessments and designs, architectures, cost estimates and pricing, and solution proposal reviews.   

  • Manage Service Requests – Includes delivery of high-level rough order of magnitude (ROM) estimates that can be used for legislative appropriation requests, budget preparation, and planning. TSS also provides solutioning and demand management for demands spanning all the capabilities of DCS. 

  • Manage Projects – TSS provides project management to implement DCS solutions, collaborating with SCPs and stakeholders to plan, integrate, and iterate their plans into a single integrated project, consolidating and communicating a unified Project Plan to drive Customer Solution Delivery 

Application Services 

In addition to solutioning DCS infrastructure, TSS also offers application development, maintenance, and staff augmentation services for DCS customers.  Whether you are looking to fully outsource your application development, or simply add application resources to your team, TSS can support you. 

TSS develops, modernizes, and maintains applications that are hosted within the Data Center Services program: both DCS public or private cloud.  

  • Application Development / Testing - using iterative Hybrid Agile or Waterfall development and testing. New applications may be mainframe, server, network-based, web-based, or a combination. 

  • Application Maintenance - Application Maintenance includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems and encompasses leading practices in Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), and Capability Maturity Model Integration (CMMI) for Services. 

  • Staff Augmentation Services – TSS provides short term, on-demand application support staff. 

Strategy Management 

TSS brings an enhanced business focus to DCS to help DIR sense and anticipate customer agency needs. Leveraging Customer Technical Architect (CTA) insights alongside customer priorities, we iteratively improve technology planning processes to better serve DCS Customer business needs and strategic objectives. 

  • Technology Planning - integrates key inputs from DIR and its stakeholders, relevant market technology trends, and data from DCS and TSS operations to create and refresh the DCS Technology Plan. 

  • Refresh and Technical Currency - help Customers design cohesive, innovative, and cost-effective Refresh and Technical currency strategies that closely align with the Customer’s strategic vision.  

  • Modernization Consulting - help Customers optimize their operating models for Customer-centricity and maximize the DCS-enabled capabilities to support modern, high-impact, and secure services to Texas constituents. 

Technology Solution Services is delivered through a contract between the Texas Department of Information Resources and Deloitte. All DIR customers including state agencies, institutions of higher education, and local government entities are eligible to use the Technology Solution Services contract.

Data Center Services

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