Texas.gov Application Services

On this page:

Application and Website Design, Development, Maintenance and Operations

Digital Transformation

Constituent Marketing, Analytics and Satisfaction

Texas by Texas: Digital Assistant

Texas.gov is the state’s official website and a trusted resource for Texans to access government information and take care of their government business in many easy, secure, and user-friendly ways. Online services available to constituents include driver license renewal and replacement, print-on-demand driver records, vehicle registration renewal, vital records orders such as birth certificates, a wide range of professional and occupational licenses and permits, and more. The Texas.gov program enables state agencies, local government, and institutes of higher education to provide simple, accessible, and secure digital government services to their constituents. Through the Texas.gov Application Services offering, agencies can leverage the following services for constituent-facing development, security, and technology modernization projects:  

  • Application and Website Design, Development, Maintenance, and Operations services that follow Agile methodologies and best practices, adhere to rigorous testing, security, and accessibility standards, and deliver enterprise-level service, business, and technology management capabilities. 

  • Digital Transformation services for agencies conducting constituent business online that accelerate IT modernization initiatives with human experience design.  

  • Constituent Marketing, Analytics, and Satisfaction services that offer targeted advertising campaigns to drive awareness and action among Texans, web analytics to measure performance, and voice of the customer tools to assess constituent satisfaction and identify opportunities for improvement. 

Texas by Texas: Digital Assistant 

Texas by Texas (or TxT for short) is a new, mobile-first digital government experience that offers an even easier, faster, and more secure way for Texans to take care of their government business. TxT offers two solutions for Texas agencies: 

  • Texas government agencies can integrate constituent-facing services with the TxT Digital Assistant so Texans can complete services quickly and securely. With the digital assistant, Texans can create a single user account and profile, access a personalized dashboard with stored payment information and their transaction history, establish notification preferences for alerts and reminders, and ultimately complete government transactions in just a few clicks anytime, anywhere, and from any device.    

  • Texas government agencies can use the TxT Digital Identity solution to enable multi-factor authentication (MFA) and single sign-on (SSO) capabilities for their employees to securely access agency systems with a TxT account.

TxT Impact

Texans are increasingly using mobile devices to access and complete government services, but many online applications aren’t mobile-friendly.

TxT offers a mobile-first experience that is designed and optimized specifically for mobile users. TxT will also include a native mobile app in FY2021.

Texans must prove identity and transact with each government service and separately – there’s no single location to take care of common state government transactions.

TxT offers a single destination for constituents to create an account, verify their identity once, establish a profile with their name, address, contact and payment info, and take care of their government transactions.

Continuity of government operations were significantly impacted by the COVID-19 pandemic.

TxT enables agencies to integrate with the TxT digital assistant so that Texans can easily and securely take care of these services anytime, anywhere, and on any device without having to visit an agency office.

Texas.gov Services is delivered through a contract between the Texas Department of Information Resources and Deloitte Consulting LLP. All DIR customers including state agencies, institutions of higher education, and local government entities are eligible to use the Texas.gov Services contract.

Learn More

To learn more about the STS program, its many services and how to become a STS customer, visit us online:

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