Texas.gov Exemption Process

DIR works with agencies to promote the use of the Texas.gov (under the Shared Technology Services program area) state electronic internet portal and, if requested, to determine if an exemption to required components of the program is justified. All proposed alternatives must meet or exceed state security standards, state accessibility requirements, state privacy standards, and USAS integration requirements in addition to requirements specific to the type of exemption requested.

Infrastructure Exemption

1 TAC 210.35 states the following: “A state agency may not duplicate an infrastructure component that is listed in the state electronic internet portal policies and procedures manual, unless the department approves the duplication of an infrastructure component.”

TGC 2054.113 states that native mobile applications are included in the list of infrastructure components that require an exemption request to DIR.

The components identified in the Service Management Manual (SMM) that may not be duplicated are:

  1. The payment gateway – An automatic way to move billing information from a website to a defined Internet merchant account. Currently, the payment gateway is referred to as Transaction Processing Engine (TPE).
  2. The eGrants system – A common electronic application and reporting system for state grant information

To request an exemption from either of these infrastructure components, please use the Texas.gov Infrastructure exemption request form.

If you do not have access to the STS Portal, please contact your agency IT department or send an email to [email protected]


PDF (79.25 KB)
Last Updated: 11-17-2022

Subscription Framework Exemption

TGC 2054.351 Electronic System for Occupational Licensing Transactions, lists the agencies that must participate in the Texas.gov licensing framework and remit subscription fee payments to Texas.gov to cover costs for providing and operating the licensing framework, the payment engine, and credit card fees.

To request an exemption from the subscription framework, please use the Texas.gov Subscription Framework exemption request form.

DOCX (79.92 KB)
Last Updated: 09-01-2023

Native Mobile Application Exemption Texas by Texas (TxT)

HB3130 from the 87th Regular Legislative Session requires state agencies to notify the Texas Department of information Resources (DIR) and obtain an exemption before contracting with a third-party to build a native mobile application that duplicates Texas.gov functions.

To request an exemption from Texas by Texas native mobile application, please use the Texas by Texas mobile application exemption form.

.docx (78.64 KB)
Last Updated: 11-17-2022


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