State Strategic Plan

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One of the most critical reports that DIR generates is the State Strategic Plan (SSP) for Information Resources Management. Think of the SSP as the mechanism that drives technology innovation at state agencies and institutions of higher education.

The strategic goals defined in the SSP provide a roadmap for agencies to follow when developing the Information Technology components of their Agency Strategic Plans.

Based on the expertise of our own IT professionals, as well as collaboration with stakeholders like you, the 2024-2028 SSP identifies four strategic goals that will affect technology decisions for the next five years:​​​​


  1. Customer Experience Strategies: Implement customer experience (CX) strategies to improve processes and shift thinking to a constituent-centric perspective.
  2. Digital Accessibility: Ensure that all Texans can access government information and services in multiple way that do not rely on a single sense or ability.
  3. Connectivity and Continuity: Support initiatives that provide statewide internet access to Texans and allow state employees to continue government operations at times of disruption.
  4. Secure Identity and Access Management: Implement secure identity and access management strategies for constituents and state employees.


  1. Data Governance: Implement robust data governance through strong executive support, clearly defined roles, consistent policies and processes, and effective data management tools.
  2. Data Literacy: Cultivate a data-literate workforce by offering training, fostering data-sharing opportunities, and emphasizing the importance of data-driven decisions.
  3. Reliable Analytics: Demonstrate how accurate, reliable analytics can improve business decisions.
  4. Data Security and Privacy: Protect personal and confidential information by implementing strong data security and privacy practices that comply with legal and ethical standards.


  1. IT Workforce Skills: Prepare for the future workplace through data-driven workforce planning, skills-based hiring, and strategic partnerships.
  2. Talent Development: Develop a talent pipeline with opportunities for people in various stages of their career journey.
  3. Resilient Teams: Cultivate flexible teams who can readily adapt to change, transition to new roles, and are responsive to constituent needs.
  4. Workplace Culture: Create a sustainable workplace culture that supports people and increases engagement.
  1. Organizational Readiness: Improve organizational readiness with a comprehensive approach that considers people, processes, and technologies.
  2. Accelerate Modernization: Leverage modern methods and technologies to implement risk-based solutions that replace outdated systems, devices, and applications.
  3. Guidance for Emerging Technology: Implement policies that build upon guidance from state leadership for the secure and responsible use of generative artificial intelligence (AI) and other emerging technologies.

​How Collaboration Determines the Statewide Technology Strategic Goals

DIR develops the goals through collaborative measures, including:

  • Convening an advisory committee of public and private industry technology professionals.
  • Surveying CEOs, CIOs, and Information Resource Managers (IRMs) in state agencies and institutions of higher education.
  • Consulting multiple stakeholders and subject-matter experts.
  • Conducting in-depth research and analysis of top technology trends and priorities impacting both government and the private sector around the country.

2024-2028 State Strategic Plan Advisory Committee

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