Technical Writer III

Job Posting:  

#00030463      

Opened:   

 02/03/2023          

Closes:  

Open Until Filled

Position Title:      

Technical Writer III

Class/Group:

1872/B22

Military Occupation Specialty Code:     

Navy MC, Coast Guard INF, Marine Corps 4503

FLSA:     

Exempt

Number of Vacancies:

1

Division/Section:

Office of the Chief Information Security Officer/Security Operations/CIRT

Salary Range:

$5670.58 - $7039.91 / monthly

Duration:

Regular

Hours Worked Weekly:     

40

Work Schedule:

This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.

Travel:   

Occasional

Agency Address: 

300 W. 15th, Austin, Texas 78701

Web site:

www.dir.texas.gov

Refer Inquiries to:              

Human Resources

Telephone:

(512) 463-5620 or (512) 475-4612

HOW TO APPLY:

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

• You must create a CAPPS Career Section candidate profile or be logged in to apply

• Update your profile and apply for the job by navigating through the pages and steps

• Once ready, select “Submit” on the “Review and Submit” page

• If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at capps.recruiting@cpa.texas.gov

SPECIAL INSTRUCTIONS: 

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified of appointments as determined by the selection committee.

Notice:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

EQUAL OPPORTUNITY EMPLOYER

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability.  Please call 512-463-5920 to request reasonable accommodations.

THE OPPORTUNITY

The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-million-dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government.  DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.

A role within the Office of the State Chief Information Security Officer (OCISO) that combines incident response program documentation, works with many diverse organizations, plans for, and responds to Cyber events, and reviews and communicates threats and vulnerabilities to a wide range of stakeholders.  You will play a critical role in preparing key documents, plans, and other high-level products that support cybersecurity resiliency in Texas.  If you are looking to be a changemaker, this role is for you!

Performs highly advanced (senior-level) technical writing work. Work involves coordinating the composition, organization, and editing of compiled information. Coordinates the composition, review, and editing of technical documents, materials, and reports. Develops, prepares, and disseminates policies and procedures for written documents. Consults with staff in the development of formats, graphics, and the layout of publications. Researches and evaluates new documentation tools and methods. Reviews edited materials and recommends revisions or changes in scope, format, and content. Plans and schedules documentation delivery. Coordinates with staff to obtain recommendations in the development of policies and procedures. Prepares and refines material for speeches and public presentations. Will be a visible figure in the state’s efforts to develop, expand, and deliver cybersecurity incident response materials, standards, analysis, and guidance. Will interact frequently with state agencies, institutions of higher education, local governmental officials, and other interagency personnel using a variety of communication mechanisms to engage and deliver incident response materials.  Work with the rest of the OCISO team to collaboratively identify and deliver statewide security program improvements and continuously improve the security posture of the state of Texas as a whole. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. May, at times, assign and/or supervise the work of others.

WHAT WE DO

The ideal candidate will have the ability to highlight their strengths in the following functions:

• Assists in collecting, organizing, and preparing information for Incident Response training materials, guides, and reports.
• Writes, edits, and presents security policy, and business plans in plain language so readers can understand.
• Develops editorial processes to ensure effective proofreading and project deadline fulfillment.
• Proofreads documents for grammatical, syntactical, and usage errors, spelling, punctuation, and adherence to standards as well as consistency with other DIR products.
• Assists in document tracking and logging, and consults with technical staff to determine format, contents, and the organization of technical reports and proposals.
• Tracking new information as it arises to keep company documentation up to date.
• Preparing documents for compliance audits, cyber security, and vulnerability assessments, and contributing to the development of the relevant compliance programs.
• Performs related work as assigned.

EDUCATION

• Graduation from an accredited four-year college or university with major coursework in business administration, English, education, or a related field is generally preferred.
• Additional work-related experience may be substituted for education on a year-for-year basis (high-school diploma required)

EXPERIENCE AND TRAINING REQUIRED

• Five (5) years of experience in technical writing; creating and editing documentation, documenting processes, creating public presentations and other written materials and communications using plain language techniques.
• Experience in researching and documenting findings on specific issues, processes, or programs.

EXPERIENCE AND TRAINING PREFERRED

• Experience in the information technology or information security industry.
• Experience working with state or federal IT regulatory issues and processes.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; research methodology; and departmental policies, procedures, and regulations.
• Skill in writing technical and business documents.
• Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to promote and support the overall mission, goals, and efforts Office of the CISO and Statewide Security Program.
• Ability to conduct research; compose, review, illustrate, and edit technical documents, materials, and reports.
• Ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to communicate effectively using interpersonal skills and appropriate supporting technology.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to manage projects to resolve complex issues in diverse and decentralized environments.
• Ability to exercise sound judgment in making critical decisions.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, and internal and external customers.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.
• Ability to travel as necessary.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to comply with all agency policies and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.

COMPUTER SKILLS

• Proficiency in the use of a computer and applicable software necessary to perform work assignments (e.g., word processing, spreadsheets). Microsoft Office is preferred.

OTHER REQUIREMENTS

• Regular and punctual attendance at the workplace
• Criminal background check

WORKING CONDITIONS

• Frequent use of computers, copiers, printers, and telephones
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others
• Occasional travel
• Occasional bending, stooping, lifting, and climbing.
• Occasional overtime is required.