Telecommunications Volunteer

Job Title
Telecommunications Volunteer
Job Number

*** This is an unpaid High School Volunteer Opportunity. ***

Length of volunteer assignment will be between June 10, 2024, to August 16, 2024.


DIR’s high school volunteer opportunity, TechQuest: Empowering Future Innovators, is available only to students currently enrolled in high school, aged 16-18. Students applying for this volunteer program must possess academic performance that is considered in good academic standing by high school standards. 


Position Title:

Telecommunications Volunteer

Number of Vacancies





Summer: June 10, 2024 – August 16, 2024 

Hours Worked Weekly:

10 – 20 Hours

Work Schedule:

Volunteers will reside onsite two or three days per week within the agency’s set business hours.

Agency Address:

201 E 14th Street / Austin, Texas 78701

Web site:

Refer Inquiries to:

People and Culture Office



How To Apply:

  • Select “Apply Online” to apply for the job at
  • You must create a CAPPS Career Section candidate profile or be logged in to apply.
  • Update your profile and apply for the job by navigating through the pages and steps.
  • Once ready, select “Submit” on the “Review and Submit” page.
  • If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at [email protected]

Interview Place/Time:

Volunteers will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.

What We Do

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents. 

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By volunteering at DIR, you will be an integral part of transforming how technology serves Texans.

Volunteer Summary

The TechQuest: Empowering Future Innovators high school volunteer program will provide valuable learning opportunities and exposure to different areas of technology and state government as outlined below:

  • Learn how to install and maintain Capitol Complex Telephone System (CCTS) telephones.
  • Learn how to be a liaison for assigned State agencies for all CCTS voice services, including how to move, add, change (MAC) work orders for creating a phone.
  • Learn how to be a liaison for assigned State agencies for all CCTS voice services, including how to move, add, change (MAC) work orders for disconnecting a phone.
  • Learn how to monitor cable facilities within and between buildings and make recommendations for adjustments as appropriate on the Capitol Complex.
  • Learn how to troubleshoot phones in response to customer reports and disseminate unresolved trouble issues to appropriate staff and vendors.
  • Learn how to update the E911 database when a customer moves from one location to another.
  • Learn how to perform moves, adds, changes, and disconnects of digital, analog and VoIP station equipment. 
  • Shadow other programs as needed.



  • Must be a current high school student between the ages of 16 to 18.
  • Must possess good standing high school academic records.


Computer Skills

  • Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

Other Requirements

  • Regular and punctual attendance at the workplace.
  • Criminal background check.

Working Conditions

  • Frequent use of computers, copiers, printers, and telephones.
  • Frequent standing, walking, sitting, listening, and talking.
  • Frequent work under stress, as a team member, and in direct contact with others.
  • Occasional bending, stooping, lifting, and climbing.
  • Occasional passenger in DIR’s vehicles to visit other DIR offices or customer locations.

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