Ransomware Tips and Information

The Texas Department of Information Resources (DIR) is leading the response to a ransomware attack against entities across Texas.

 
 
 
 

Contracting and Purchasing Information for Impacted Entities

The Texas Department of Information Resources (DIR) leverages the state's purchasing power to negotiate competitive discounts on information and communications technology products and services. DIR's streamlined cooperative purchasing program allows Texas public entities to purchase through pre-negotiated contracts that meet stringent state procurement requirements. Every dollar that participants save on the purchase of goods and services through this program is a dollar that can be redirected to agencies' mission-critical services.

The following contract types offer various networking products and services for purchase or seat management services. The management services contracts can help you rebuild your networks or systems to ensure your systems are up-to-date and able to function in today's technology environment. In addition, to assist public entities in their recovery efforts, DIR has negotiated the addition of network components to the Dell Bulk Purchase Initiative, including servers, other networking hardware, and network virtualization products.

Option 1: Dell Bulk Purchase Initiative

Dell is fully committed to assisting DIR and the affected public entities by providing additional discounts on enterprise infrastructure through the Dell Bulk Purchase Initiative. As the requirements and configurations are likely to vary significantly from one entity to the next, the discount grid located here are minimum discounts. As specific requirements lead to specific configuration requests, additional discounts may be applied.

Option 2: Network Products and Related Services Contracts

These contracts offer data storage, data communication & networking products and related services. Customers can purchase directly through this DIR contract. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Option 3: Managed Services End-User IT

These contracts offer end-user IT outsourcing (managed services) for information technology assets. Managed services include hardware provisioning and desktop services, asset tracking and many other services. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Option 4: Information Technology Security (ITS) Products and Services

These contracts offer ITS products and services that provide the means to maintain the confidentiality, integrity, and accessibility of data, computing systems, networks and IT environments. Customers can purchase directly through these DIR contracts. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

DIR Contact Information

For assistance using DIR's Cooperative Contracts, please contact:

Kelly Parker, CTCM, CTPM
Director, Cooperative Contracts
Kelly.Parker@dir.texas.gov | o: 512.475.1647

Cybersecurity Best Practices

  • It is everyone’s responsibility to remain cyber aware and practice information safety.

  • Do not open suspicious or unexpected links or attachments in emails.

  • Hover over hyperlinks in emails to verify they are going to the anticipated site.

  • Be aware of malicious actors attempting to impersonate legitimate staff, and check the email sender name against the sender’s email address.

  • Use unique strong passwords or pass-phrases for all accounts.

  • Do not provide personal or organizational information unless you are certain of the requestor’s authority, identity, and legitimacy.

  • Alert your IT staff or supervisor if you have any concerns about the legitimacy of any email, attachment, or link.

  • Take advantage of available cybersecurity awareness training.

For more information, including ransomware facts and cybersecurity tips please see the attached guides below:

Support and Inquiries

For additional information and tips for preventing ransomware, contact DIRSecurity@dir.texas.gov.

For other media and other public information inquiries, visit our Contact DIR webpage.