Software Products and Related Services
Software Solutions includes Commercial Off the Shelf (COTS) products, Software as a Service (SaaS) products, Enterprise Resource Planning (ERP) or Best-in-Class products including items like Procurement and Contract Management, Case management, Customer Relationship Management (CRM), Fleet Management, Manufacturing Management, Appointment Management, Artificial Intelligence, Development Tools, Logistics Management, Robotic Process Automation (RPA), Workflow Automation, and Website Design products to name just a few products and solutions available.
To meet many of the needs to address cyber security and compliance we also have Cloud Storage, Data Loss Prevention Storage, Data and Device Security, Disaster Recovery Tools, Vulnerability Management, Government Compliance Solutions, and IT Operations and Service Management solutions.
Learn more about Solicitation Opportunities
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Categories of Software Products
Disclaimer - DIR Contracts are constantly being awarded and expired and change on a daily basis. All contracts awarded under a Request for Offer (RFO) may not include all products or services listed on the RFO, review contract documents carefully to find more about contract product offerings and order instructions.
Be sure to click the 'Download Results (CSV)' link on the Search Contracts page to get a full list of contract results and any available resellers.
This solicitation is for products and services that assist in helping DIR customers comply with the Accessibility and Assistive Technology Standards.
- Products and services that assist in making or maintaining accessible IT and/or Assistive Technology for people with disabilities
- Products and services that assist individuals with disabilities to successfully use IT products and services
- Products and services used in the development, validation, or compliance to accessibility and assistive Technology standards
Products and services for Accessibility and Assistive Technology includes, but are not limited to the following categories:
A: Hardware The type of hardware within scope includes, but is not limited to:
- Assistive technology hardware
- Hardware used in the development, validation, or compliance to accessibility and assistive technology standards
- Accessible and assistive technology alternative products that can be functionally substituted for an inaccessible product
B: Software The type of software within scope includes, but is not limited to:
- Assistive technology software
- Software used in the development, validation, or compliance to accessibility standards
C: Services The type of services within scope includes, but are not limited to the following subcategories:
- Accessibility and assistive technology audit services
- Accessibility and assistive technology development services
- Accessibility and assistive technology testing services
- Accessibility and assistive technology business integration services
- Document remediation services
- IT accessibility and assistive technology training services
- Multimedia transcription, captioning, and description services
- Assistive technology scripting services
- Other related services
Exclusions include but are not limited to Commercial off-the-shelf (COTS) offerings whose main purpose is not related to Information and Communications Technology (ICT) accessibility or assistive technology or ICT services whose main purpose is not focused on the development or support of accessibility.
Learn more about Accessibility, Assistive Technologies, and Related Products and Services contracts awarded under DIR-CPO-TMP-555.
Learn more about Artificial Intelligence (AI) Products and Services contracts awarded under DIR-CPO-TMP-441.
Case Management Software and Related Services products may include but are not limited to:
- Tracking of individuals;
- Calendaring and scheduling;
- Document automation;
- Case workflow;
- Financial management; and
- Forms generation and reporting.
Modules for these common functionalities include:
- State and County Court Administration
- Criminal Justice Information System
- Probation and Parole
- Child Support
- Fee assessment and Collections
- Warrant and Bond Processing
- Pretrial Services
- Criminal Justice Data Warehouse
- Municipal Courts
- Justice of the Peace
- Probate Courts
- Public Defenders
- Juvenile Detention
- Other Government
Learn more about Case Management Software and Related Services contracts awarded under DIR-TSO-TMP-401.
Cybersecurity Products and Services includes but is not limited to the following categories:
- Resource, Asset, and Data Protection and Tracking
- Endpoint, Network, and Cloud Security
- Authentication and Authorization
- Threat Detection and Security Monitoring
- Forensic and Incident Response
- Training and Awareness
Learn more about Cybersecurity Products and Services contracts awarded under DIR-CPO-TMP-550.
Data Storage products may include but are not limited to:
- Online data storage via the Internet;
- Portable Storage;
- Traditional Local Storage;
- Colocation Services; and
- Cloud Services (as applicable to Data Storage only)
- Cloud Infrastructure as a Service (IaaS)
- Cloud Broker(age)
Data Communications & Networking Equipment may include but are not limited to:
- Routers
- CSU/DSU
- PBX's
- Headsets
- Phones
- Remote Access Components
- Multiplexers
- Transceivers
- Cabling
- Firewalls
- Patch panels
- Wiring Block
- Patch Cords
- Network Cable Tools
- Fiber Optic accessories
- Telecommunication Parts and supplies
*Services in support of networking equipment may include but are not limited to: maintenance, technical services, managed services and training.
Learn more about Data Storage, Data Communications & Networking Equipment and Related Services contracts awarded under DIR-TSO-TMP-422.
Education Information Technology (I.T.) Products and Related Services include but are not limited to the following categories:
Hardware - includes but is not limited to:
- Classroom interactive tools such as interactive boards, touch screens, response systems, and active learning kits;
- Mobile/tablet devices, hand held devices (excludes computers unless part of an overall solution);
- Technology-based laboratory products; and
- Related services (installation, warranty, maintenance, support, training, assessments, customization etc.)
Software (commercial off-the-shelf (COTS) or Software-as-a-Service (SaaS)) - includes but is not limited to:
- Instructional software, adaptive learning software, plagiarism software;
- Vocational learning software;
- Mobile device applications;
- Online and client-based curriculum solutions;
- Student information systems (i.e. student retention CRM, student enrollment CRM, Subscriptions, etc.);
- Learning Management Systems (LMS) (including open source LMS) with the purpose of delivering courses to students; and
- Related Services (installation, warranty, maintenance, support, training, subscriptions, assessments, customization, etc.)
Solution-Based Technology (hardware and software combined as a solution) - includes but is not limited to:
- Blended learning tools
- Technology based bundled hardware and software for education, e.g. virtual reality and robotics
- Accessibility technology hardware and software learning products
- Artificial intelligence enhanced products for education
- School bus surveillance systems and storage solutions
Learn more about Education Information Technology (I.T.) Products and Related Services contracts awarded under DIR-TSO-TMP-424.
Products and Services for Geographic Information Systems (GIS) and Information Technology (IT) Based Surveying including but not limited to the following categories:
GIS Hardware – The type of hardware within scope includes but is not limited to:
- GIS data collectors, including Global Navigation Satellite System (GNSS) enabled units running GIS software
- Handhelds
- Tablets
- Smart Antennas
- Imaging Devices
- Unmanned Aircraft Systems (UAS)/Drones
- Land vehicle mounted
- Water based vehicle mounted
- Pole cameras
- 3D Laser Scanners
- 3D Displays/Monitors
- Subsurface scanners
- Real-time kinematic and post-process kinematic global positioning systems and sensors (RTK-GPS) for positional data collection
GIS Software – The type of software within scope includes but is not limited to:
- Software for office use
- Software for field use
- Indoor location tracking and wayfinding inside of buildings
- Data collection, maintenance, visualization, analysis and sharing
- Data processing software
- Geospatial Artificial Intelligence (AI)
- Analysis
- Computer vision
- Change detection
- Geospatial Artificial Intelligence (AI)
- Database management system (DBMS) software
- Software for geographic query, analysis, and visualization
- Building Information Modeling (BIM) and Computer-aided Design (CAD)
- integration
- Graphical user interfaces (GUIs)
- Multiple GIS platforms integration
- Web based applications to connect users to GIS information
- Collaboration, community, and stakeholder engagement
- Leveraging of Artificial Intelligence (AI), Internet of Things (IoT) technologies, and Deep Learning for GIS applications
- 3D GIS Modeling
- 4D GIS Modeling (3D geospatial + time component)
- Cloud applications
GIS Services – The type of services within scope includes but is not limited to the following subcategories:
- Maintenance and support services for GIS hardware and software
- Training, education and knowledge base transfer for GIS hardware and software
- Data subscription services
- Data analysis and reporting
- Data needs/optimization assessment
- Data Creation (digitization)
- Database Management
- Artificial Intelligence application development for GIS user interfaces, process automation and machine learning applications
- Geometric networks (modeling common networks and infrastructures, such as pipelines and electrical lines)
- Topological, hydrological, and cartographic modeling
- Photogrammetry (measuring through use of photographs)
- Hydrographic Surveying
- Bathymetric Surveying
- Feature Extraction and Derivative Data Creation
- Map overlay creation (2D, 3D, and 4D), such as property parcels, facilities, utilities, corridors, and other governmental boundaries and public infrastructure
- Planimetric mapping (manmade and natural features, such as roads, lakes, and buildings)
- Vegetation Rasters and Vectors
- Geostatistics
- GIS application development
- GIS assessment, health check
- Development of web-based interfaces
- Imagery as a service
- LiDAR processing
- Indoors
- Outdoors
- 2D
- 3D
- 4D (3D geospatial + time component)
- LiDAR data classification
- PhoDAR mapping
- Data Conversion
- CAD to GIS
- ETL (Extract Transform Load)
- Coordinate System (Projections) transformation
- Formatting
- Geocoding and reverse geocoding
- Web base application development
- Global Position Services
- 3D Point clouds
- GIS Managed Cloud Services
- Web Mapping Services
- IT systems and GIS integration
- GIS training, education, and knowledge base transfer
- Aerial imagery Interpretation
- Field data collection
- Georeferencing
- Change detection
- Direct-downlink and delivery services, including but not limited to:
- Ground to mobile ground terminals
- Direct access service
- Direct to cell phones, ships, and aircraft
Geospatial Products – The type of products within scope includes but is not limited to the following subcategories:
- Datasets
- Spatial Datasets
- Aspatial Datasets (non-spatial data that can be associated to geographic locations, such as demographic, socio-economic, business, and other such data)
- Datasets of governmental boundaries and public infrastructure
- Land parcel datasets
- Address locator datasets
- Socioeconomic and demographic datasets
- Imagery obtained using land or water-based vehicles
- Satellite Imagery
- Archive
- Tasking
- Orthoimagery
- Acquisition and Processing
- Manned aerial platform
- Unmanned Aircraft Systems (UAS)/Drones
- Acquisition and Processing
- Oblique Imagery, Historical Imagery and Maps
- Georeferenced spatial datasets
- LiDAR data
- Acquisition and Processing
- Manned aerial platforms
- Unmanned Aircraft Systems (UAS)/Drones
- Acquisition and Processing
- PhoDAR data
- 2D, 3D and 4D models
- Other sensor data, including but not limited to:
- Electro-optical
- Synthetic aperture radar
- Hyperspectral
- Geomagnetic field
- gravity field
- sonar
- other emerging sensor technologies
IT Based Surveying Hardware, Software and Related Services includes, but is not limited to:
- Surveying robots
- Global Positioning System (GPS) surveying equipment and systems
- Digital measuring equipment
- Surveying instruments and kits
- Total survey stations
- Surveying software and services related to the support of the hardware and software
Learn more about Geographic Information Systems (GIS) Hardware, Software, and Services and Information Technology (IT) Based Surveying Hardware, Software and Related Services contracts awarded under DIR-CPO-TMP-444.
Products and Services for Law Enforcement, Surveillance and Security Monitoring, Emergency Preparedness, Disaster Recovery Technology Products and Services including but not limited to the following categories:
Products and Services:
- Law enforcement Hardware, Software, and/or Solutions including but not limited to body worn cameras, in-car equipment, vehicle-mounted equipment, back-end storage solution, license plate recognition, vehicle tracking tools, electronic citation system, etc.
- Public safety Hardware, Software and/or Solutions. Products and services include but are not limited to, Police Radar/Lidar Speed Enforcement & Speed Advisory Systems, Parts, and Accessories, Electronic Citation System, etc.
- Surveillance and Security Products and Services. Products and services include but are not limited to, video surveillance systems, security detection, access control, burglar alarms, fire extinguishing systems, fire sprinkler systems, fire alarm/protective signaling systems, high-security control systems, biometric authentication, biometric identification, etc.
- Unmanned Vehicles. Products and services include but are not limited to, Drones, Unmanned Aerial Vehicles, Unmanned Ground Vehicles, Remotely Operated Vehicles, Unmanned Aircraft System, Unmanned Underwater Vehicle, Counter drones, etc.
- Imaging Systems for Unmanned Vehicles. Products and services include but are not limited to, HD cameras, embedded cameras, thermal cameras, Infrared camera sensors, Image capture systems, etc.
- Law Enforcement Robots. Products and services include but are not limited to, Bomb disposal, reconnaissance, etc.
- Detectors for Law Enforcement. Products and services include but are not limited to, Metal Detectors, Bomb Detection Equipment, Cell Phone Detectors, X-Ray Scanning Equipment, sound detection, etc.
- Electronic Monitoring. Products and services include but are not limited to, Inmate tracking, offender services radio frequency monitoring, alcohol monitoring, satellite monitoring, remote tracking, etc.
- Inmate Kiosks and Communications
- Data Breach & identity Theft Monitoring Services
- Emergency Preparedness Technology Products and Services. Products and services include but are not limited to, Emergency alert systems, mass communication systems, radios and mobile communications, mobile and static command centers, mobile printers, Uninterruptible power supply, emergency power and backup, mobile disaster recovery centers, global positioning systems, mobile emergency radio towers and portable repeaters, mobile data centers, etc.
- Disaster Recovery, Restoration and Operation Technology Products and Services. Products and services include but are not limited to, disaster recovery data management system, etc.
- Fire Apparatus and Firefighting/Rescue Technology Equipment. Products and services include but are not limited to, Fire training simulators, Ambulance driver training simulators, Fire station alerting system, Dispatch center, etc.
- Telematics products and services in accordance with The Association of Equipment Management Professionals (AEMP) current standards. Products and services include but are not limited to the following applications: vehicle tracking, trailer tracking, container tracking, fleet management, satellite navigation, wireless vehicle safety communications, emergency warning system for vehicles, intelligent vehicle technologies (road transportation, road safety, sensors, instrumentation, etc.).
- Social Media Tracking/Monitoring Tools
- Classroom and school bus monitoring and surveillance
Learn more about Law Enforcement, Surveillance and Security Monitoring, Emergency Preparedness, Disaster Recovery Technology Products and Services contracts awarded under DIR-CPO-TMP-443.
Managed Print Services, Printers, Copiers, 3D Printers, Scanning, Plotting and Facsimile Equipment and Related Services; Document Imaging Services/Solutions; Enterprise Content Management Products, Software and Services include but are not limited to:
Managed Print Services
- Technical Discover/Assessment Services
- Change Management
- Implementation and Project Management
- Support Services for Output Devices Owned or Leased by Customer
- Procurement and Support Services for Output Devices provided by Vendor
- Maintenance
- Managed Print Security Services
- Consumables Supply Services
- Proactive Support Services
- Asset Tracking
- Installation/Moves/Changes/Returns
- Technical Support/Help Desk Service
- Training
- Standard and Ad‐hoc Reporting and Documentation
- Managed Print Services Accounting Services
- End of Engagement/De‐Installation Services
- End of Engagement/Transition Plan
- Additional Services/Emerging Technologies
- Pooling and Overages
Copiers
- Rental, Lease, Purchase, Fleet, and Mail and Production
- Non‐Multifunctional (single function), and Multifunctional (multiple functions), Network capable and Non‐Network (stand‐alone)
Printers
- Rental, Lease, Purchase, Fleet, and Mail and Production
- Portable and Stationary
- Non‐Multifunctional (single function), and Multifunctional (multiple functions), Network capable and Non‐Network (stand‐alone)
Scanners
- Rental, Lease, Purchase, Fleet
- Portable and Stationary
- Non‐Multifunctional (single function), and Multifunctional (multiple functions), Network capable and Non‐Network (stand‐alone)
3D Printers
Accessories
Document Imaging Services/Solutions
Document Storage and Security
Source Document Destruction or Return
Customer Service
Training
Enterprise Content Management (ECM)
Learn more about Managed Print Services, Printers, Copiers, 3D Printers, Scanning, Plotting and Facsimile Equipment and Related Services; Document Imaging Services/Solutions; Enterprise Content Management Products, Software and Services contracts awarded under DIR-TSO-TMP-419.
Mobile Digital Video Recording Systems, Accessories and Related Services include but are not limited to:
- GPS
- Software
- Batteries
- Mounting Hardware
- Cabling
- Storage Capacity
- Add on components
- Crash sensor interfaces
- monitors
- Microphones
- Wireless transmitters and receivers
- DVD/DVRs
- Chargers
- Flash card storage
- Compatible Cameras
- Etc.
Learn more about Mobile Digital Video Recording Systems, Accessories and Related Services contracts awarded under DIR-TSO-TMP-418.
Learn more about Software, Commercial Off-the-Shelf (COTS) and Related Services contracts awarded under DIR-CPO-TMP-570.
Software Products,Software as a Service, and Enterprise Resource Planning Software Modules Products and Services product categories include but are not limited to:
- Audit Management;
- Migration Software;
- Transportation Routing and Management;
- Fleet Management;
- Construction Management;
- Engineering Design;
- Quality Management;
- Government Compliance Solutions;
- Financial Management Systems;
- Project Management;
- Grant Management;
- Asset Management;
- Human Resource Management;
- Healthcare Management Systems
- Procurement Management
- Emergency Notification System
- License Management; and
- Other software tools.
Software as a Service (SaaS)
Enterprise Resource Planning (ERP)
ERP includes the integration of data and processes into cohesive and standardized systems. Categories of administering a customer's system include, but are not limited to:
- General ledger;
- Accounts Payable;
- Accounts Receivable;
- Budgeting;
- Inventory;
- Asset Management;
- Billing;
- Payroll;
- Projects;
- Grants;
- Human Resources
Software services may include but are not limited to installation, configuration, training, maintenance, support, licensing compliance services, and license management services.
Learn more about Software Products,Software as a Service, and Enterprise Resource Planning Software Modules Products and Services contracts awarded under DIR-TSO-TMP-416.
COTS and SaaS Solutions includes the following categories, but are not limited to:
- Appointment Management;
- Artificial Intelligence (AI);
- Asset Management;
- Audit Management;
- Building Maintenance Management;
- Business Process Management;
- Business Process Automation;
- Check Writing and Management Software;
- Cloud Storage;
- Construction Management;
- Contract Management (including eProcurement and Procure-to-Pay suites);
- Data Loss Prevention Storage;
- Data and Device Security;
- Developer Tools;
- Disaster Recovery;
- Emergency Notification Systems;
- Engineering Design;
- eProcurement;
- File Synchronization (personal cloud, and client);
- Financial Management Systems;
- Fleet Management;
- Government Compliance Solutions;
- Grant Management;
- Healthcare Management Systems;
- Human Resource Management;
- Insurance Software Solutions;
- Intelligent Data Capture;
- It Operations and Service Management;
- License Management;
- Migration;
- Modern Incident Management;
- Network Protocol Analyzer;
- Privileged Access Management;
- Procure-to Pay suites;
- Procurement Management;
- Project Management;
- Project and Portfolio Management;
- Quality Management;
- Radiology Information System Solutions;
- Records Management Software;
- Robotic Process Automation;
- Survey;
- Transportation Routing and Management;
- Vulnerability Management Connectivity;
- Web Design;
- Workflow Automation;
- What You See Is What You Get (WYSIWYG) Editor
Learn more about Software Solutions - Augmenting DIR-TSO-TMP-416 contracts awarded under DIR-CPO-TMP-449.
Telecommunications and Technology Interpreter Services, Products and Related Services include but are not limited to:
Interpreter Services
- Over the Phone (OPI) interpretation (including court certified interpretation services);
- Digital document translation;
- Video interpreter services;
- Webcast translation services;
- Video Remote Interpretation (VRI);
- and translation/localization of software, websites, on‐line help.
Interpreter Consumer off‐the‐shelf Products (COTS)
- Software;
- In‐ear translator products;
- Chatbots;
- Translation applications as an end product;
- Multimedia applications for mobile devices as an end‐product;
- Document translation scanners that translate written text to voice and/or to print in language of choice;
- Applications for Mobile Digital Translation Readers (ex: scan a sign with app on your phone which translates to your language of choice);
- Other applications as an end‐product
Learn more about Telecommunications and Technology Interpreter Services, Products and Related Services contracts awarded under DIR-CPO-TMP-572.
Archived RFOs
The following categories are no longer active or have been replaced by a newer RFO.
Emergency Preparedness and Disaster Recovery Products and Related Services are intended to aid DIR eligible customers in effectively preparing for and preparing for and responding to a variety of disasters and emergency scenarios including natural disasters, chemical spills, forest fires, terrorist attacks, epidemiologic threats and related situations, as well as law enforcement response. Products and related services include but are not limited to the following categories:
Hardware - includes but is not limited to:
- Emergency Alert Systems (endecs/decoders & other hardware components);
- Mass communication products;
- Radios, mobile radios, mobile communications and accessories;
- Mobile and static command centers;
- Mobile and ruggedized laptops and tablets;
- Mounts and docks;
- Mobile printers;
- Uninterruptible power supply (UPS);
- Emergency power and backup;
- Asset tracking and identification, including radio-frequency identification;
- Evacuation tracking management;
- Mobile disaster recovery centers;
- Global positioning systems;
- Mobile emergency radio towers and portable repeaters;
- Mobile data centers
- Drones and drone related products, includes:
- Group 1 drones – under 20 pounds
- Group 2 drones – between 21 and 50 pounds
- Payloads relevant to Groups 1 and 2, including but not limited to: electrooptical
- (EO) sensors, infrared (IR) sensors, EO/IR dual sensors, sniffers, and LIDAR.
- Command and Control (C2) data link
Software (includes a software module and/or combination of software modules) – includes but is not limited to:
- Response Planning and Preparedness Management – Assists and facilitates the overall planning for emergency events such as incident command planning.
- Response and Incident management – Assists and facilitates the actual response to an emergency event.
- Business Continuity Management (BCM) – Identifies potential impacts that threaten an organization and provides a framework for building resilience and the capability for an effective response which keeps all aspects of the organization functioning in the midst of disruptive events.
- Backup and Recovery – Assists in the planning for resumption of applications, data, hardware, communications (such as networking) and other IT infrastructure.
- Interagency Collaboration/Interoperability Solutions – Assists in the planning and execution of collaboration and communications between the various entities involved in emergency response.
- Resource Management – Assist with organizing and effectively tracking all resources relevant to emergency response. Resources may include, but are not limited to, equipment, commodities, ground transportation and emergency personnel.
- Volunteer Management – Assists with the planning and execution of effective management of volunteer recruitment, records management and deployment during an emergency.
- Hospital Capacity Management - Provides for comprehensive planning and management of available hospital capacity before and during a major emergency event.
- Emergency Exercise Management – Assist with the planning and execution of emergency exercise training and events.
- Patient Registration - Manages and facilitates effective and timely patient registration.
- Evacuee Management – Assists with identifying and tracking evacuees in emergency events.
- Emergency Notification - Sometimes referred to as reverse 911, these systems allow for high volume, virtually simultaneous notification regarding emergencies or disasters. May include emergency broadcasting and text messaging. Includes
- Common Alerting Protocol (CAP) complaint/alerting software certified to operate in the Integrated Public Alert and Warning System (IPAWS) environment.
- Modeling and Simulation – Assist with measuring emergency planning and decision making.
- Grant Management - Assist in recovering disaster related funding, including large volume of applications and fund distribution in community recovery efforts after major disasters.
* These contracts do not include fixed satellite services.
Learn more about Emergency Preparedness and Disaster Recovery Products and Related Services contracts awarded under DIR-TSO-TMP-398.
Products and Services for Graphing Calculators, Accessories and Related Services including but not limited to the following categories:
- Data collector and analysis units
- Computer interface package for personal computers
- Calculator software applications
- Unit to unit data transfer interface cables and connectors
- Overhead projector units compatible with student models
- Presentation link adapters
- TV monitor interface units
- Resource books for teachers
- Plug‐in memory cards
- Carrying cases
- Batteries
Learn more about Graphing Calculators, Accessories and Related Services contracts awarded under DIR-TSO-TMP-430.
Products and Services for Information Technology Security (ITS) Hardware, Software and Related Services including but not limited to the following categories:
Products:
IT Security Software is defined as software that provides the means to maintain the confidentiality, integrity, and accessibility of data, computing systems, networks and IT environments. IT Security Software includes, but is not be limited to the following IT Security Software Categories:
- Anti-Spam
- Anti-Spyware
- Anti-Virus/Malware
- Data Integrity/ Data Monitoring
- Data Loss Prevention
- Data Masker
- E-Discovery / Forensic
- PKI/Encryption
- Firewall
- Internet Filtering Software
- Intrusion Detection/Prevention
- Remote Desktop Software
- Sandbox Development/Testing
- Security Appliance
- Security Software Suites
- Static Code Analysis
- VPN
- Vulnerability
- Virtual System
Note: Stand-alone hardware is not acceptable under this scope. For hardware to be purchased, it must be bundled with software products (System) and be shown with bundled pricing only.
Services:
Managed Security Services (MSS) are defined as DIR Managed Security Services that are outsourced to MSS provider/s (MSSP), in whole or in part for implementation, monitoring and management of security devices, systems and services. These services may be provided by, but are not limited to, one or more of the following methods:
- Application Platform as a Service (aPaaS)
- Cloud-Enabled Application Platform (CEAP)
- Customer-owned equipment and/or software (CPE)
- Software-as-a- Service (SaaS)
Managed Security Services include, but are not limited to:
- Device Management, e.g.
- Endpoint Management
- IDS/IPS
- HIPS
- Firewall
- Web Application Firewall
- Incident Response, e.g.
- Incident Management
- Digital Forensics
- Response Preparedness
- Risk and Compliance, e.g.
- Penetration Testing
- Risk Assessment
- Cloud Compliance
- Vulnerability Scanning
- Web Application Scanning
- Security and Threat Analysis, e.g.
- Security Information and Event Management (SIEM)
- Log Management and Analysis
- Threat Research
IT Security Services are defined as technical or operational services that provide the means to evaluate and secure networks and IT environments and include, but are not limited to, the following types of Services Categories:
- Access, Multi-Factor Authentication and Authorization Control Services
- Contingency Planning; Operational and Disaster Recovery
- Data Handling, Integrity and Non-Repudiation Services
- Identity Management Services
- Network and System Monitoring and Auditing Services
- Network and System Capability and Stress Testing Services
- Network Discovery, Mapping, and Inventory services
- Secure Asset Configuration and Management Services
- Secure Software Development Services
- Security Governance and Advisory Services
- Security Infrastructure Design, Management and Support Services
- Security Intelligence and Alerting Services
- Security Policy Development
- Security Product Implementation and Management Services
- Security Training Services
- Software Integrity and Non-Repudiation Services
- Virtual System/Infrastructure Design, Implementation, Management and
- Support Services
Learn more about Information Technology Security (ITS) Hardware, Software and Related Services contracts awarded under DIR-TSO-TMP-247.