Software Products and Related Services

Software Solutions includes Commercial Off the Shelf (COTS) products, Software as a Service (SaaS) products, Enterprise Resource Planning (ERP) or Best-in-Class products including items like Procurement and Contract Management, Case management, Customer Relationship Management (CRM), Fleet Management, Manufacturing Management, Appointment Management, Artificial Intelligence, Development Tools, Logistics Management, Robotic Process Automation (RPA), Workflow Automation, and Website Design products to name just a few products and solutions available.

To meet many of the needs to address cyber security and compliance we also have Cloud Storage, Data Loss Prevention Storage, Data and Device Security, Disaster Recovery Tools, Vulnerability Management, Government Compliance Solutions, and IT Operations and Service Management solutions.

Learn more about Solicitation Opportunities

DIR is always striving to offer our customers new offerings and deep discounts. Stay in the loop by visiting our Schedule of Solicitation Opportunities.

Categories of Software Products

Disclaimer - DIR Contracts are constantly being awarded and expired and change on a daily basis. All contracts awarded under a Request for Offer (RFO) may not include all products or services listed on the RFO, review contract documents carefully to find more about contract product offerings and order instructions.

Be sure to click the 'Download Results (CSV)' link on the Search Contracts page to get a full list of contract results and any available resellers.

Products, and Services for Accessibility IT include but are not limited to the following categories:

Hardware -  The type of hardware within scope includes but is not limited to:

  • Assistive technology hardware;
  • Hardware used in the development, validation, or compliance to accessibility standards; and
  • Accessible alternative products that can be functionally substituted for an inaccessible product.

Software - The type of software within scope includes but is not limited to:

  • Assistive technology software;

  • Software used in the development, validation, or compliance to accessibility standards.

Services - The type of services within scope includes but is not limited to the following subcategories:

  • Accessibility audit services
  • Accessibility development services
  • Accessibility testing services
  • Accessibility business integration services
  • Document remediation services
  • IT accessibility training services
  • Multimedia transcription, captioning, and description services
  • Assistive technology scripting services
  • Other

Learn more about Accessibility Products and Services contracts awarded under DIR-TSO-TMP-236.

Learn more about Case Management Software and Related Services contracts awarded under DIR-TSO-TMP-401.

Data Storage products may include but are not limited to:

  • Online data storage via the Internet;
  • Portable Storage;
  • Traditional Local Storage;
  • Colocation Services; and
  • Cloud Services (as applicable to Data Storage only)
    • Cloud Infrastructure as a Service (IaaS)
    • Cloud Broker(age)

Data Communications & Networking Equipment may include but are not limited to:

  • Routers
  • CSU/DSU
  • PBX's
  • Headsets
  • Phones
  • Remote Access Components
  • Multiplexers
  • Transceivers
  • Cabling
  • Firewalls
  • Patch panels
  • Wiring Block
  • Patch Cords
  • Network Cable Tools
  • Fiber Optic accessories 
  • Telecommunication Parts and supplies

*Services in support of networking equipment may include but are not limited to: maintenance, technical services, managed services and training.

Learn more about Data Storage, Data Communications & Networking Equipment and Related Services contracts awarded under DIR-TSO-TMP-422.

Education Information Technology (I.T.) Products and Related Services include but are not limited to the following categories:

Hardware - includes but is not limited to:

  • Classroom interactive tools such as interactive boards, touch screens, response systems, and active learning kits;
  • Mobile/tablet devices, hand held devices (excludes computers unless part of an overall solution);
  • Technology-based laboratory products; and
  • Related services (installation, warranty, maintenance, support, training, assessments, customization etc.)

Software (commercial off-the-shelf (COTS) or Software-as-a-Service (SaaS)) - includes but is not limited to:

  • Instructional software, adaptive learning software, plagiarism software;
  • Vocational learning software;
  • Mobile device applications;
  • Online and client-based curriculum solutions;
  • Student information systems (i.e. student retention CRM, student enrollment CRM, Subscriptions, etc.);
  • Learning Management Systems (LMS) (including open source LMS) with the purpose of delivering courses to students; and
  • Related Services (installation, warranty, maintenance, support, training, subscriptions, assessments, customization, etc.)

Solution-Based Technology (hardware and software combined as a solution) - includes but is not limited to:

  • Blended learning tools
  • Technology based bundled hardware and software for education, e.g. virtual reality and robotics
  • Accessibility technology hardware and software learning products
  • Artificial intelligence enhanced products for education
  • School bus surveillance systems and storage solutions

Learn more about Education Information Technology (I.T.) Products and Related Services contracts awarded under DIR-TSO-TMP-424.

Emergency Preparedness and Disaster Recovery Products and Related Services are intended to aid DIR eligible customers in effectively preparing for and preparing for and responding to a variety of disasters and emergency scenarios including natural disasters, chemical spills, forest fires, terrorist attacks, epidemiologic threats and related situations, as well as law enforcement response. Products and related services include but are not limited to the following categories:

Hardware - includes but is not limited to:

  • Emergency Alert Systems (endecs/decoders & other hardware components);
  • Mass communication products;
  • Radios, mobile radios, mobile communications and accessories;
  • Mobile and static command centers;
  • Mobile and ruggedized laptops and tablets;
  • Mounts and docks;
  • Mobile printers;
  • Uninterruptible power supply (UPS);
  • Emergency power and backup;
  • Asset tracking and identification, including radio-frequency identification;
  • Evacuation tracking management;
  • Mobile disaster recovery centers;
  • Global positioning systems;
  • Mobile emergency radio towers and portable repeaters;
  • Mobile data centers
  • Drones and drone related products, includes:
    • Group 1 drones – under 20 pounds
    • Group 2 drones – between 21 and 50 pounds
    • Payloads relevant to Groups 1 and 2, including but not limited to: electrooptical
    • (EO) sensors, infrared (IR) sensors, EO/IR dual sensors, sniffers, and LIDAR.
    • Command and Control (C2) data link

Software (includes a software module and/or combination of software modules) – includes but is not limited to:

  • Response Planning and Preparedness Management – Assists and facilitates the overall planning for emergency events such as incident command planning.
  • Response and Incident management – Assists and facilitates the actual response to an emergency event.
  • Business Continuity Management (BCM) – Identifies potential impacts that threaten an organization and provides a framework for building resilience and the capability for an effective response which keeps all aspects of the organization functioning in the midst of disruptive events.
  • Backup and Recovery – Assists in the planning for resumption of applications, data, hardware, communications (such as networking) and other IT infrastructure.
  • Interagency Collaboration/Interoperability Solutions – Assists in the planning and execution of collaboration and communications between the various entities involved in emergency response.
  • Resource Management – Assist with organizing and effectively tracking all resources relevant to emergency response. Resources may include, but are not limited to, equipment, commodities, ground transportation and emergency personnel.
  • Volunteer Management – Assists with the planning and execution of effective management of volunteer recruitment, records management and deployment during an emergency.
  • Hospital Capacity Management - Provides for comprehensive planning and management of available hospital capacity before and during a major emergency event.
  • Emergency Exercise Management – Assist with the planning and execution of emergency exercise training and events.
  • Patient Registration - Manages and facilitates effective and timely patient registration.
  • Evacuee Management – Assists with identifying and tracking evacuees in emergency events.
  • Emergency Notification - Sometimes referred to as reverse 911, these systems allow for high volume, virtually simultaneous notification regarding emergencies or disasters. May include emergency broadcasting and text messaging. Includes
  • Common Alerting Protocol (CAP) complaint/alerting software certified to operate in the Integrated Public Alert and Warning System (IPAWS) environment.
  • Modeling and Simulation – Assist with measuring emergency planning and decision making.
  • Grant Management - Assist in recovering disaster related funding, including large volume of applications and fund distribution in community recovery efforts after major disasters.

* These contracts do not include fixed satellite services.

Learn more about Emergency Preparedness and Disaster Recovery Products and Related Services contracts awarded under DIR-TSO-TMP-398.

Learn more about Geographic Information Systems (GIS) Hardware, Software, and Services and Information Technology (IT) Based Surveying Hardware, Software and Related Services contracts awarded under DIR-CPO-TMP-444.

Learn more about Graphing Calculators, Accessories and Related Services contracts awarded under DIR-TSO-TMP-430.

Learn more about Information Technology Security (ITS) Hardware, Software and Related Services contracts awarded under DIR-TSO-TMP-247.

Learn more about Law Enforcement, Surveillance and Security Monitoring, Emergency Preparedness, Disaster Recovery Technology Products and Services contracts awarded under DIR-CPO-TMP-443.

Learn more about Managed Print Services, Printers, Copiers, 3D Printers, Scanning, Plotting and Facsimile Equipment and Related Services; Document Imaging Services/Solutions; Enterprise Content Management Products, Software and Services contracts awarded under DIR-TSO-TMP-419.

Learn more about Mobile Digital Video Recording Systems, Accessories and Related Services contracts awarded under DIR-TSO-TMP-418.

Learn more about Regulatory Software and Related Services contracts awarded under DIR-TSO-TMP-263.

COTS (Commercially available off‐the‐shelf) Software  Software product categories include but are not limited to: 

  • Audit Management; 
  • Migration Software; 
  • Transportation Routing and Management; 
  • Fleet Management; 
  • Construction Management; 
  • Engineering Design; 
  • Quality Management; 
  • Government Compliance Solutions; 
  • Financial Management Systems; 
  • Project Management; 
  • Grant Management; 
  • Asset Management;
  • Human Resource Management; 
  • Healthcare Management Systems 
  • Procurement Management  
  • Emergency Notification System 
  • License Management; and 
  • Other software tools. 

Software as a Service (SaaS)

Enterprise Resource Planning (ERP) 

ERP includes the integration of data and processes into cohesive and standardized systems. Categories of administering a customer's system include, but are not limited to:

  • General ledger;
  • Accounts Payable;
  • Accounts Receivable;
  • Budgeting;
  • Inventory;
  • Asset Management;
  • Billing;
  • Payroll;
  • Projects;
  • Grants;
  • Human Resources

Software services may include but are not limited to installation, configuration, training, maintenance, support, licensing compliance services, and license management services.

Learn more about Software Products,Software as a Service, and Enterprise Resource Planning Software Modules Products and Services contracts awarded under DIR-TSO-TMP-416.

COTS and SaaS Solutions includes the following categories, but are not limited to:

  • Appointment Management;
  • Artificial Intelligence (AI);
  • Asset Management;
  • Audit Management;
  • Building Maintenance Management;
  • Business Process Management;
  • Business Process Automation;
  • Check Writing and Management Software;
  • Cloud Storage;
  • Construction Management;
  • Contract Management (including eProcurement and Procure-to-Pay suites);
  • Data Loss Prevention Storage;
  • Data and Device Security;
  • Developer Tools;
  • Disaster Recovery;
  • Emergency Notification Systems;
  • Engineering Design;
  • eProcurement;
  • File Synchronization (personal cloud, and client);
  • Financial Management Systems;
  • Fleet Management;
  • Government Compliance Solutions;
  • Grant Management;
  • Healthcare Management Systems;
  • Human Resource Management;
  • Insurance Software Solutions;
  • Intelligent Data Capture;
  • It Operations and Service Management;
  • License Management;
  • Migration;
  • Modern Incident Management;
  • Network Protocol Analyzer;
  • Privileged Access Management;
  • Procure-to Pay suites;
  • Procurement Management;
  • Project Management;
  • Project and Portfolio Management;
  • Quality Management;
  • Radiology Information System Solutions;
  • Records Management Software;
  • Robotic Process Automation;
  • Survey;
  • Transportation Routing and Management;
  • Vulnerability Management Connectivity;
  • Web Design;
  • Workflow Automation; 
  • What You See Is What You Get (WYSIWYG) Editor

Learn more about Software Solutions - Augmenting DIR-TSO-TMP-416 contracts awarded under DIR-CPO-TMP-449.

Learn more about Software, Including Software as a Service Products and Related Services contracts awarded under DIR-TSO-TMP-225.

Learn more about Technology Based Recording Equipment, Software, Conferencing Services, and Related Services contracts awarded under DIR-TSO-TMP-396.

Learn more about Technology Based Training including Technology Based Instructor Led Training contracts awarded under DIR-TSO-TMP-397.

Learn more about Telecommunications and Technology Interpreter Services, Products and Related Services contracts awarded under DIR-TSO-TMP-421.

About File Formats

Some documents on this page are in the PDF format. Please download the Adobe Reader in order to view these documents.