Government entities face the same technology challenges as their private-sector counterparts: rising customer expectations, increasingly sophisticated security threats, and competition for skilled IT resources. In addition, government must also be open, transparent, and auditable.
Compliance can be costly and directing resources toward these vital tasks can draw attention away from developing creative business solutions that build additional value for state citizens.
Shared Services with Shared Governance
Using an owner-operator governance model, customers retain control of strategic program direction while the service providers handle daily operations.