Take it Online, Texas

Texas.gov provides portal and payment services for Texas state agencies and eligible local governmental organizations, enabling them to cost-effectively conduct business online with their customers. The program leverages enterprise-wide services and infrastructure components to provide solutions that meet or exceed state mandated requirements regarding accessibility, security, privacy, and integration with the Texas Comptroller of Public Accounts.

Texas.gov services include:

  • Online Services supported by a 24/7/365 multi-channel and multi-lingual help desk
  • Digital Government experience that's easier, faster, and more secure for public government business needs
  • Digital Identity solution to streamline identity proofing and verification, multi-factor authentication, and single sign-on access
  • Constituent Application Development and ongoing maintenance, testing, and operations support to solve business challenges
  • Website Design and development services
  • Fee Pay (Coming Soon) as a fully hosted online application that easily and securely accepts various payments 

 Texas.gov Fee Schedule

Texas.gov Offerings

We help your constituents conduct business with their government in many easy, secure, and user-friendly ways.

Texas.gov Application Services
Application and website design and development, transformation services, and marketing analytics through the official state website.
Texas.gov Application Services
Texas.gov Payment Services
Solutions made for government to deliver the best constituent experience.
Texas.gov Payment Services

Constituent Satisfaction

A key element of the Texas.gov program is measuring and evaluating constituents’ satisfaction with online services. The Texas.gov application survey receives great open feedback comments from constituents:

  • “It was the easiest driver's license renewal ever! No line and no waiting.” -DPS Driver License Renewal
  • “This is so much better than the Arizona site/process that I had to use for my children’s birth certificates. But this is what I would expect from the State of Texas. Thank you!” -DSHS Online Vital Records
  •  “I loved this service!!! It was so easy and simple – best I’ve ever experienced. Thank you for making it so easy to use and painless!” -TDI Insurance Agent Renewal

 

From September 2018 – June 2020, more than 66,500 respondents completed a voluntary survey upon completion of a Texas.gov online transaction.

91%
of respondents strongly recommend online services.
89%
of respondents are satisfied with their experience.

Solutions and Services

Online Services

Texas.gov is the state’s official website and a trusted resource for Texans to access government information and more than 1,000 services that are supported by a 24/7/365 multi-channel and multi-lingual help desk, including:

  • Driver services like vehicle registration renewal, driver license renewal, and driver records
  • Vital records such as birth and death certificates and marriage and divorce verifications
  • Professional and occupational licenses and permits
  • Fee and fine payments

Digital Government Assistant

Texas by Texas - or TxT for short - is a new digital government experience that makes it even easier, faster, and more secure for Texans to take care of their government business. Powered by a transformative technology platform featuring identity access management, predictive intelligence, and master data management technologies, we can integrate your constituent-facing services with TxT to provide users with:

  • Global identity and single sign-on capability
  • Account dashboard with preferences, to do list, and transaction history
  • Notifications, reminders, and alerts
  • Access to a growing portfolio of digital government services

Digital Identity Solution

The Texas.gov digital identity solution is now available. With streamlined identity proofing and verification, multi-factor authentication, and single sign-on access, constituents and Texas public sector users can easily and securely access digital government services with a global unique identifier (GUID).

Constituent Application Development

You can leverage the Texas.gov Services contract for your constituent-facing initiatives. We offer custom application development and ongoing maintenance, testing, and operations support to solve your agency’s business challenges. We use best practices and modern technologies to design, develop, deploy, and operate Texas.gov services:

  • Agile methodology for transparency, efficiency, alignment with business needs, better outcomes, and higher-quality solutions
  • Cloud platform to achieve high availability, enhanced security and disaster recovery, and "just in time" provisioning that delivers cost savings, speed and agility, and availability and scalability

Website Design

We offer full-service website design and development services that:

  • Feature human-centered design (HCD) approach and mobile-optimized interfaces to create experiences that delight your users
  • Fully adhere to Web Accessibility Content Guidelines (WCAG 2.1)
  • Utilize a content management system (CMS) and modular design toolkit

Fee Pay: Coming Soon!

Fee Pay is a fully hosted online application that lets you accept various payments from your constituents easily and securely. You can choose from configurations and customizable options that best meet your business needs and launch quickly with minimal technical resources.

Solutions & Services

Texas.gov Services are delivered through a contract between the Texas Department of Information Resources and Deloitte Consulting LLP. All DIR customers including state agencies, institutions of higher education, and local government entities are eligible to use the Texas.gov Services contract. All transactions processed through Texas.gov are managed by the Texas.gov Payment Services vendor (Texas NICUSA, LLC), the state’s official, Payment Card Industry-Data Security Standards (PCI-DSS) Level 1 compliant payment processing solution.

Contact DIR for Shared Technology Services.

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