DIR Contact List

For general inquiries or to provide feedback about any DIR program or service, you may use either our online form or our general information access line:


You may also refer to our list of DIR program area contacts below.

To see all career opportunities, see our Careers page.

To apply for open positions, please visit CAPPS

Equal Opportunity Employer, to request reasonable accommodations

Call 512-463-5920.

Contract Management:

Contract Services:

HUB, Outreach and Trainings:

Procurement Services:

For all other contract questions:

Contact the DIR contract manager listed on the contract detail page.

Have Project Delivery Framework questions?

Contact DIR at [email protected]

Project Delivery Framework - Educational Tools and Resources

Problems viewing the posted documents

Contact the DIR Public Information Officer at 512-463-5193

Have PM Lite questions?

Contact Program and Portfolio Management Office at [email protected]

To request a domain name, see Domain Name Registration

To make your approved domain name visible on the Internet

Email DIR technical team

Have questions?

Email the Domain Name Registrar

Contact the Statewide Accessibility Coordinator or call 512-463-6186.

Call 1-855-ASK-DIR1 (1-855-275-3471)

To learn how to become a HUB vendor

Visit the Comptroller of Public Accounts Statewide HUB Program or the Statewide Procurement Division or contact them by phone at 512-463-4000

Have questions?

Lynn Hodde Blue, HUB Coordinator,  [email protected] or 512-463-9813

Or send an email to [email protected]

Network Security Monitoring, Alerting and Analysis Services

To learn more contact: [email protected]

Network Intrusion Prevention Services

To learn more contact: [email protected]

Controlled Penetration Testing ordering

Contact DIR at [email protected]

Web Application Vulnerability Scanning (WAVS) ordering

Contact DIR at [email protected]

Vulnerability Scan ordering

Contact DIR at [email protected]

DIR Cybersecurity Newsletters mailing list

To request to be added to the Newsletter mailing list, send an email to [email protected]

Please email your questions, request for previous IRDRs or IR Corrective Action Plans to [email protected].

If you have any questions about PM Lite, please contact the Program and Portfolio Management Office at [email protected]​ or call 512-463-0424.

For questions about file formats, DIR’s Privacy and Security Policy, Linking Policy, or other site policies see the DIR Site Policies page.

To request to receive and review the information collected via electronic format through this website Contact DIR with your request.

State Agency Coordinating Committee (SACC)

If you have any questions about SACC

Contact Chair



Mid-Size Agency Coordinating Council (MACC)

If you have any questions about MACC

Contact Maggie Freeman, Chair 

Phone: 512-475-3163 

email: [email protected]

To join the SISAC or associated SISAC subommittees, contact [email protected]  

Security Email Distribution List

For questions about requesting to join Security Officer List or the Security List, email The Office of the CISO

Have eligibility questions?

Email [email protected] or call 512-463-7800

Have exemption questions?

Email [email protected] or call 512-463-7800

General Billing Inquiries, Billing Resolution, or for assistance with downloading FTP text files

Email DIR Telecom Billing [email protected]. Or, call us at 512-936-4357 or toll-free at 877-472-4848

Customer Mailing Lists (LISTSERV) questions

Call us at 512-936-4357 or toll-free at 877-472-4848

Billing for Other Telecom Services

If additional assistance is required after you’ve contact your vendor, please contact the DIR Telecom Solutions Team at [email protected]


CCTS Telephone Coordinators

To find the name of your coordinator call DIR at 512-305-9100

CCTS Telephone Directory printed copy

Contact your agency telephone coordinator or call us at 512-936-6676 or send an email to [email protected]

State Operator Services

Call 512-463-4630 for assistance with directory information in the Austin area within the capitol complex

CCTS Voice Mail Services questions and training inquires

Email CCTS Work Group at [email protected] OR call 512-305-9100

How to Order CCTS Services

Email CCTS Work Group at [email protected] OR call 512-936-4357 (select option 1, then select option 2)


TEX-AN Voice & Data Services information, about selecting services and assistance

Email DIR Telecom Solution Design Representative team at [email protected] or call us at 512-936-4357 or toll-free at 877-472-4848 option 4, then option 2

Email DIR Telecom Solution Order Representative team at [email protected] or call us at 512-936-4357 or toll-free at 877-472-4848 option 4, then option 2

How to Order TEX-AN Voice or Data Services and check order status

Email DIR Telecom Solutions team at [email protected] or call 512-936-4357 or toll-free at 877-472-4848

For assistance with Texas.gov, please click here.

Media Requests

All media and press requests for DIR should go through the Public Affairs Office:

Email [email protected] or call 512-475-4704.

Public Information Act Requests

Requests for records pursuant to the Public Information Act may be submitted by clicking on the following link: DIR's Public Information Management and Tracking System.

If you prefer to fax, mail, or hand deliver your Public Information request, please use the below contact information: 



DIR Main Office

300 West 15th St., Suite 1300

Austin, TX 78701

DIR Mailing Address

P.O. Box 13564

Austin, TX 78711-3564

Ask DIR? Question, Comment, or Feedback

Please DO NOT submit requests for records pursuant to the Texas Public Information Act (open records requests) via this page.

Contact DIR


Under Texas Government Code Chapters 552 and 559, you have certain rights to review, request, and correct personal information we collect and maintain about you. To request information for review or to request error correction, contact us via email at: [email protected].

For information about our privacy practices, click here for the DIR Privacy and Security Notice.

About File Formats

Some documents on this page are in the PDF format. Please download the Adobe Reader in order to view these documents.