General Information for Vendors

DIR administers contracts for the state, putting master contracts in place for technology products and services at discounted prices. Our contracts and services cover a wide variety of information technology products and services including: hardware, software, staffing services, maintenance, managed services, technology training, telecom, security, and other services with high customer demand. If you are a vendor, DIR can help you navigate the complexities of state procurement.

Why Participate in DIR Contracts and Services?

  • Save time and money. Our vendors respond to fewer  individual solicitations because you will have already completed the competitive solicitation process required by the state by the time you meet with your customers.
  • Get access to our large and growing customer base. Eligible state agencies, cities, counties and other local governments, public school districts and public colleges and universities can purchase through DIR contracts and services.
  • Gain public sector business development opportunities. Once you are awarded a contract, you have the potential to expand your business with our customer base through your marketing efforts. You will also have the opportunity to present your product/services at DIR sponsored tradeshows and gain exposure through our website.

Solicitations Are Determined by Customer Demand

Before we solicit vendors, DIR contracts and services uses customer input and sourcing analytics to determine which IT products and services our customers are looking for. When sufficient demand exists, we release requests for solicitations.

Within Cooperative Contracts, while multiple contracts can be awarded to vendors with established discounts, the existence of a contract still is not a guarantee that anyone will purchase from your contract. Once contracts are established, eligible customers buy directly from the contracted vendors.

The DIR contracts and services program is designed to allow eligible customers the flexibility to buy via the base contract as-is or negotiate further to secure an amended contract that suits their specific needs, budgets, and projects. For instance, customers have the option to negotiate additional discounts, such as for large volume purchases; develop customized statements of work, including performance and service level agreements.  State agencies are encouraged to solicit further with vendors within a specific category.

What We Expect from Our Vendors

  • Your best prices. We expect to receive deep discounts off the list price, based on the state’s anticipated volume purchasing.
  • Across-the-board discounts. Discounts will apply to all of our customers, regardless of size, which means that a small state agency receives the same discounts that a large agency receives.
  • Further discounts for volume purchases. Customers who purchase large quantities should be able to negotiate even deeper discounts.
  • Prompt and courteous customer service. We expect hassle-free customer service when customers request quotes, require expedited service, or need to return items.
  • Electronic and Information Resources (EIR) Accessibility. We expect our vendors to provide complete and accurate documentation for products and services that meet the definition of "Electronic and Information Resources."
  • Best value through quality performance. Maintain compliance with contract requirements is essential.  Equally important, however, is ensuring that those authorized to sell under the contract
    • Are knowledgeable​
    • Can meet or exceed custom​ers' expectations
    • Respond promptly to customer needs